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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Top Office Building Fire Risks

9/22/2021 (Permalink)

office fire damage If you have suffered through a fire in your North Florida office building, call SERVPRO of Mandarin for help with fire restoration.

Are you aware that a structure fire occurs every 63 seconds in the United States? Do you believe you are doing everything you can to promote fire safety in the workplace? Here are some helpful fire safety tips.

First, here’s a list of some common fire hazards you might encounter in the office:

  • Flammable Materials: Paper and cardboard are common in just about every office. Unfortunately, they’re also extremely flammable. Keep these materials safely stored in an easy to access area away from the main office area. Get rid of unnecessary documents and trash to keep things from becoming cluttered.
  • Combustible Materials: Safely storing combustible and flammable liquids and vapors is vital to the safety of your office building. A flammable liquid can burst into flames with a single spark, and vapors can cause an explosion, so be sure that your substances are contained securely. Flammable liquids must be completely sealed and kept in a dry, secure place.
  • Dust and Debris: If your building isn’t well ventilated or properly clean, the dust and debris can create a fire hazard. If you use machinery that heats up, make sure it’s scrupulously clean. Grease and dust residue can result in a fire if you’re not careful.
  • Overused Power Sockets: Extension cords should be used temporarily, if at all, and you should make a rule to plug in one item per socket. Overloaded power sockets can overheat and potentially start a fire.
  • Unattended Electrical Equipment: Shut off and unplug electrical heaters and appliances when they’re not in use, and never leave things on overnight. Check for loose cables, broken plugs, or damaged electrical cords, and keep areas around electrical devices clear of paper.
  • Smoking: Smoking is one of the primary causes of office fires, so designate a smoking area far away from the building, with ashtrays and bins for proper cigarette disposal.
  • Negligence: Make sure everyone in the building cleans up messes, doesn’t leave food unattended in the toaster or on a burner, and understands why negligence is hazardous.
  • Inadequate Safety Measures: Obstructed exits, faulty safety equipment, and blocked sprinklers can lead to tragedy in case of emergency, so make sure everything is working as it should. Additionally, take the time to teach your staff to use fire extinguishers, what to do in case of an emergency, and where to go if there’s a fire. Having an emergency plan in place and staff members who know how to execute it can save lives.

If your property has sustained fire damage, you don’t have to go it alone. If you have suffered through a fire in your North Florida are office building, call SERVPRO of Mandarin for help with fire restoration. Our high-trained restoration technicians have the equipment and experience to restore your North Florida property and get everything back to normal. A trusted leader in the fire damage restoration service industry, we’ve served our community for more than 40  years. Call (904) 638-2495 or contact us through our website.

Can You Sell a Fire Damaged House?

9/9/2021 (Permalink)

fire damage in closet If your home has been damaged by a house fire, it's important to have it professionally cleaned and restored. Call us today!

Surviving a house fire can be a very traumatic experience. Trying to sell a home on top of that after it’s been damaged by a fire can be almost as traumatic, especially if you don’t know how to navigate the situation. Here is some advice on selling a home after it’s been through a fire.

Can you sell a fire-damaged home? In most cases, the answer is yes. Real estate law does not prohibit people from selling a home after it’s been damaged by a fire, but as the seller, you are required to disclose information to the buyer about the fire.

There are two different ways to go about selling a fire-damaged home:

  • Selling a house as-is: If fixing the damages caused by the fire is cost-prohibitive, you might decide to sell the property as-is. This can be challenging, and you won’t get the market value price, though the money from the sale combined with the payout from insurance might get you into a new home. While the average buyer will probably shy away from buying a home that’s experienced a house fire, there are some companies that buy homes “as is” and would be willing to take the chance.
  • Restoring the house before selling: Restoring your home to a pre-fire state is expensive (though it may be covered by your homeowner’s insurance), but it will also net you more money- sometimes more than you would have gotten pre-fire. Has your home been assessed to see how much repairing the damage will cost before you decide whether or not it’s worth doing?

If you do decide to sell your home after a house fire, here are some steps you should follow:

  • Restore the house to its pre-fire condition. For this, contact a fire remediation company, like us. Fire and smoke damage restoration is not something you should do by yourself, because it requires specific knowledge and equipment.
  • Keep all of your restoration documentation. Include photos and paid invoices, so that you can stand up to any scrutiny.
  • Disclose information about the fire to the buyers. A property disclosure form is required in most states.
  • Be prepared to answer questions. Buyers will want to know what caused the fire, and you’ll need to reassure them that steps have been taken to keep it from happening again.
  • Expect it to take a long time. Rushing the process won’t help but being patient could bring you a better price for your home.

If you find that your home has been damaged by a house fire, it’s important to have it professionally cleaned and restored to its pre-fire condition. When you need help restoring your North Florida home, call SERVPRO of Mandarin for help with smoke damage restoration. Our highly-trained restoration technicians have the experience and equipment to restore your North Florida home and get everything back to its original condition. A trusted leader in the industry, we’ve served our community for more than 40 years. Call (904) 638-2495 or contact us through our website.

What to Do in Case of Fire Damage

8/26/2021 (Permalink)

bathroom vanity destroyed by fire If your home has suffered damage from a fire, SERVPRO of Mandarin is here to help!

Do you know that a fire department in the United States responds to a fire every 24 seconds? Does it surprise you how frequently house fires occur? Hopefully your home will never have to endure a devastating house fire, but if it does end up happening to you, here is what you can do once the smoke has cleared and the fire department has left the scene.

  • Don’t plan to immediately move back into the house. Even the parts of the house that weren’t damaged by the flames can be dangerous for people to inhabit. Smoke damage can cause soot and smoke to stick to the walls, floors, and furniture, which makes it dangerous for you to breathe. Fire can also cause electrical hazards and affect ducts and insulation in your walls, attic, and crawl space.
  • Make sure cleanup is handled properly and promptly. Soot and ash discolor surfaces, and the longer you wait to clean it off of your belongings, the worse that discoloration will be, and the lower the likelihood will be that it can be returned to preloss condition. In fact, after just a few days, discoloration of walls and fabric items can become permanent. Left for weeks, the residue left behind by a house fire can corrode metal, permanently etch glass, and cause wood and vinyl surfaces to deteriorate to an irreparable degree.
  • Call in the professionals. Cleaning up the damage left behind by fire requires meticulous care. If it isn’t handled with extreme caution, soot residue can contaminate the entire building. What’s more, fire restoration experts know what can and cannot be salvaged and have the equipment and products needed to comprehensively clean your home. Professionals also know how to work with insurance adjusters, and can often bill the insurance company directly, making the process much easier for you.
  • Call your insurance company. Your homeowner’s insurance will cover damage to your home from a fire or smoke. This includes damage caused by a fire at a neighboring building, as well as damage caused by wildfires. The house, fences, driveway, sheds, and other structures on your property are also protected. Homeowner’s insurance also covers the cost of most personal items lost in a fire, and typically also covers additional living expenses, even for months at a time if necessary, while you regroup. Other people on your property at the time are also covered. The only time a homeowner’s policy will not cover damages from a fire is if you or someone else named on your policy caused the fire intentionally.

If you have suffered through a home fire and your property sustains fire damage, you don’t have to go it alone. Call SERVPRO of Mandarin for help with fire restoration. Our highly-trained restoration technicians have the experience and equipment to restore your North Florida area home back to normal. A trusted leader in the fire damage restoration service industry, we’ve served our community for more than 40 years. Call (904) 638-2495 or contact us through our website to get the restoration care you deserve.

Preventing Mold in the Office

8/26/2021 (Permalink)

mold in office drywall If you happen to discover mold in your Northeast Florida office building, make sure to call SERVPRO of Mandarin for help with mold remediation.

Mold growth is common, especially in the state of Florida. Why? Mold spores can be found everywhere, and they begin to grow when they hit a moist surface with organic material. Do you have an idea of how much organic material is in your office? Sheetrock, fabrics, carpets, wallpaper, cardboard, ceiling tiles, paper, wood, fiberglass insulation, dirt and glue are all examples of organic material. It’s no wonder so many office buildings are plagued with mold. What are some ways you can keep it out of yours?

First, if it’s so common, is mold really a big deal? In a word, yes. Mold can cause health effects and decrease worker productivity. It can also cause damage to your property, if left to grow unchecked. The best way to handle mold is to prevent it from gaining a foothold in your building. There are several measures you can take to lessen the occurrence of mold growth.

The best way to handle mold is to prevent it from gaining a foothold in your building. There are several measures you can take to lessen the occurrence of mold growth.

  • Fix any obvious sources of moisture. Roof and plumbing leaks can encourage mold growth, so repair those promptly and dry the area around them. You may need a specialist to help you get the water damage under control.
  • Eliminate condensation. While air conditioners can be helpful in filtering out mold spores and reducing mold growth, they can also be a source of condensation if you’re not careful. Condensation happens when humid air hits a cool surface, so if you let outdoor air inside, it will condense on air conditioner surfaces. Keep doors closed, and don’t open windows when the air conditioner is running. If the AC ducts run through an attic or basement, try to keep the air moving so that mold isn’t able to grow.
  • Leave the heat on if you’re closing the building for an extended period. People typically remember to drain the pipes to prevent them from freezing while the building is closed. It’s not as common to think about preventing mold growth while your office is not in use.
  • Control the building’s relative humidity. The most direct way to make conditions less favorable for mold propagation in a commercial building is to reduce the room’s humidity. Keep the relative humidity below 50 percent, but avoid reducing it under 20 percent, because that can cause the drying up of respiratory passages, leading to severe discomfort.
  • If you suspect a problem, have the building tested for mold. An air quality company or an Industrial Hygienist can come and do air sampling to determine the presence and species of mold in your building. Our SERVPRO franchises work with these professionals on a weekly basis and can recommend an Industrial Hygienist or Mold Inspector that not only has advanced degrees in Chemistry and Microbiology but is also a Florida State Licensed General Contractor.

If you happen to discover mold in your Northeast Florida office building, make sure to call SERVPRO of Mandarin for help with mold remediation. Our expert restoration technicians have the experience and equipment to restore your Northeast Florida home back to its original condition. A trusted leader in the mold remediation industry, we have served our community for more than 40 years. Call (904) 636-0044 or contact us through our website.

House Fires, Prepare Your Family and Home

8/4/2021 (Permalink)

Image shows the Jacksonville Emergency Preparedness magazine open to the fire page. SERVPRO of Mandarin in Jacksonville can help you prepare for, and mitigate damage caused by fire. Call us if you experience fire damage, 904-636-0044.

House Fires, Prepare Your Family and Home

Have you seen the new City of Jacksonville Preparedness and Response Guide for the 2021-2022 Storm Season? It's a free guide that contains tips for basic first aid, active shooter response, animal and pet preparedness, COVID-19, JEA resources, severe weather including; thunderstorms, lightning, tropical storms, hurricanes, tornadoes, wildfires, flooding, etc. It also contains emergency supply kit lists, information about beach and water safety, and house fires.

Do you and your family have a plan in case a fire happens in your home? What is the fastest or nearest escape route and where will you meet back up if separated? Here are a few home fire safety tips that your family should practice so you are prepared in a disaster:

  • Install smoke detectors on every level of your home and check them regularly, at least every 6 months.
  • Install carbon monoxide detectors and test the batteries regularly. 
  • Make sure everyone (age-appropriate) in your home knows where the fire extinguisher is and how to operate it. 
  • Identify and practice escape routes from each room of your home.
  • Make sure everyone (age-appropriate) in your home knows how to shut off the gas, water, and electricity at the main switches.
  • Pre-designate a rallying point to meet in the event of a house fire.
  • Remember to include your pets in your plans.

If you are a Duval County resident you should have received your copy of the City of Jacksonville Preparedness & Response Guide, 2021-2022 in the mail either in July or August of 2021 (one per household). If you have yet to receive it or want to view it digitally, you can GO ONLINE to the City of Jacksonville's preparedness website and download a PDF version. 

House Fire Facts: 9 Things to Know

8/4/2021 (Permalink)

Image shows Jacksonville Fire Safety Tips 'Near Me' in local magazine. Call SERVPRO in Jacksonville, 904-636-0044 if you have fire damage. We will work with your insurance company to make it "Like it never even happened."

House Fire Facts: 9 Things to Know

Reviewing the following facts can help you and your family respond to and escape from a house fire more quickly.

  1. Windows, Ensure that windows are not stuck, screens can be taken out, and security bars can be properly opened.
  2. Escape Route, Find two ways to get out of each room (door or window).
  3. Call 911, If you can't get to someone needing assistance, call 9-1-1 for help.
  4. Seal Doors and Vents, If unable to evacuate, shelter in place, call 9-1-1 to report your location, seal doors or vents if possible.
  5. Feel the Door for Heat, Feel the doorknob with the back of your hand; if hot, leave the door closed and use another way out.
  6. Utilities, The fire department should see that utilities are either safe to use or are disconnected before they leave.
  7. Inventory Damages, Maintain an inventory of damaged property and items. Protect valuable documents and records.
  8. Smoke Detectors, The Jacksonville Fire & Rescue Department, JFRD, provides and installs free smoke detectors for any qualifying Jacksonville residence. The department will also install replacement batteries. For a free smoke detector or to arrange to have the batteries replaced in an existing one, call 904-630-2489 (CITY).
  9. P.A.S.S., PASS is the acronym for how to operate a fire extinguisher. P, Pull out the pin. A, Aim the nozzle or horn low at the base of the fire. S, Squeeze the handle to release the agent. S, Sweep from side to side at the base until the fire is out.

For more house fire tips and resources for children, visit the MyJFRD website.

Preparing Your Business in the Event of an Emergency

8/4/2021 (Permalink)

Image shows a magazine with Jacksonville Emergency Preparedness Tips 'Near Me' If disaster strikes your Jacksonville business, call SERVPRO of Mandarin at 904-636-0044.

Preparing your Business in the Event of an Emergency

What would you do if there were a few feet of water in your business? What if the roads to your business were blocked or impassable. What if you couldn't get to your employees or they couldn't get to you. Are your files backed up digitally? Can you access important employee, client, financial, or insurance information from the cloud or offsite safely and accurately?

As a business owner or manager, these are some of the questions you should be asking yourself before an emergency happens.

Our local business community is critical to restoring Jacksonville's economy after a disaster. Every business, whether you have 1 employee or 500 employees, should have a business continuity plan. Regular business meetings should touch on your company's plan to stay operational or recover quickly after a disaster. Other topics to be covered could include; how you can be successful remotely, documentation of all your insured items and property, and how you will recover your losses, and/or how long it might take to become profitable again. 

Visit the JaxReady Recovery for Businesses Page and follow the link to see if you might qualify for a Federal Disaster Business Recovery Loan.

What is the difference between a hurricane, typhoon or tropical storm?

7/12/2021 (Permalink)

Palm trees blowing in a storm If your Northeast Florida home experience storm damage from a hurricane or tropical storm we're here to help! Call us 24/7 and we'll send someone out.

If a storm has violent winds, heavy rains, and creates a storm surge, what is it called? Is it a hurricane or a typhoon? Where do tropical storms fit into the picture? Weather terminology can be confusing, but we can help you understand the differences between these kinds of storms.

Hurricane and typhoon are two different terms for the same weather phenomenon. In short, they’re tropical cyclones, rotating, organized systems of clouds and thunderstorms that originate over tropical or subtropical waters and have closed, low-level circulation. For a storm to be considered a hurricane or a typhoon, the tropical cyclone must have 74 mph or higher sustained winds. They can occur at any time of year, but there are seasons during which these storms are most common. If the two storms are the same thing, though, why do they have different names? It has to do primarily with the location.

  • Hurricanes are cyclones located in the North Atlantic Ocean, the central North Pacific Ocean, and the eastern North Pacific Ocean. They’re rated between Category 1 through Category 5 by the national hurricane center. Hurricane season runs from June 1st to November 30th.
  • Typhoons are cyclones that originate in the Northwest Pacific Ocean. They are generally stronger than hurricanes, but they do less damage because of where they’re located. Typhoons commonly occur from May to October.
  • In the South Pacific and Indian Oceans, they are simply called tropical cyclones. The cyclone season runs from November to April.

These types of storms form when air is heated by warm seawater, causing the air to rise quickly. As it cools down again, more warm air rises below and pushes it aside. This cycle creates strong winds, and when it happens over the sea, the result can be huge waves. Scientists believe that the intensity of hurricanes will increase in the future because the temperature of ocean water is rising.

Of course, there are different stages of storms leading up to the formation of a hurricane or typhoon. The first stage is a tropical depression, sometimes referred to as a tropical wave, disturbance, feature, or system. This is a cyclone with winds of 38 miles per hour. When a cyclone’s wind speeds reach 39 to 73 miles per hour, it becomes a tropical storm. At that point, you’ll see it on the hurricane tracker, classified on the same scale as hurricanes. The U.S. National Hurricane Center (NHC) issues advisories based on information collected through reconnaissance aircraft missions, vessels, equipment located on islands, and buoys so that people can keep track of local storms and protect their homes and businesses.

If your Northeast Florida home is damaged in a hurricane or tropical storm, call SERVPRO of Mandarin. Our highly-trained restoration technicians have the experience and equipment to restore your Jacksonville home to its pre-storm condition. A trusted leader in the restoration industry, we’ve served our community for more than 40 years. Call (904) 636-0044 or contact us through our website.

Don't Let Leaking Pipes Cause Damage to Your Home

7/11/2021 (Permalink)

Pipe Bursting with Water Call SERVPRO of Mandarin if a pipe in your home bursts and damages your home. We'll be there to help in a hurry!

No homeowner wants to deal with water damage from a leaking pipe. In addition to possibly flooding your home, a pipe leak can wreak havoc in a number of ways. Warped, stained walls, dangerous mold, and ruined carpet and furnishings are just a few of the consequences of an unattended leak. The best way to avoid all of that chaos is to prevent the leaks in the first place.

To properly avoid water damage from a leaking pipe, you must first understand the factors that come into play with pipe leaks.

  • Pipe corrosion can eat away at metal pipes and cause leaks.
  • Cracks indicate weakness in a pipe and will eventually cause the pipe walls to give way.
  • The seals that keep your plumbing system’s connections from leaking can fail.
  • Blockages in your pipes cause pressure to build up and cause leaks.
  • Damaged joints can be caused by different things, like pipes expanding or contracting or poor workmanship.
  • High water pressure can stress weak points in your plumbing system and cause a pipe burst or leaks.
  • Foundation shifts can cause water lines to disconnect or rupture.
  • Extreme temperature changes can cause pipes to crack and leak.
  • Tree root intrusion happens when root systems put pressure on your pipes.
  • Fixture cracks happen because of physical impact to a fixture or the surrounding pipes.

The water damage repair after a leak can be extensive. It’s important to know how to shut off the water in your house, so that if a problem occurs you can minimize the extent of the damage and reduce your water damage cleanup. To prevent leaks in the first place:

  • Keep an eye on your pipes for signs of visible corrosion. Green spots on copper, for instance, indicates cold water pitting.
  • Listen to your pipes. Rattling, shock, or vibration when you turn the water on or off can indicate an issue.
  • Replace old piping. Start watching it at 20 years and replace it by about 40.
  • Look for staining on sinks or taps. Blue or green stains can indicate high concentrations of carbon dioxide or a low pH, which can corrode pipes and fittings.
  • Soften your water. Hard water can cause pitting, so treat it before it creates a problem.
  • Watch the water pressure. If the pressure goes above 80psi/552kPa or a velocity of more than 4FPS a pipe burst can occur.
  • Monitor your water usage. Watch the water meter and look to your water company for historical usage data. Unexplained water usage could mean a hidden leak.
  • Consider smart systems. New smart technology allows you to monitor humidity in order to detect leaks.

Sometimes, despite your best efforts, your home will sustain water damage from a leaky pipe. If that happens to your Jacksonville area home, call SERVPRO of Mandarin for help with water damage restoration. Our highly-trained restoration technicians have the experience and equipment to restore your Northeast Florida home or business and get everything back to normal. A trusted leader in the water restoration industry, we have served our community for more than 40 years. Call

For people who live in hurricane-prone areas, news of a hurricane can seem mundane. Especially if you’ve never personally experienced hurricane damage, you may think they are overhyped. In truth, though, hurricanes do a great deal of damage each year.

According to the National Oceanic and Atmospheric Administration (NOAA), there were 28 weather disasters between 2019 and 2020 that each caused more than $1 billion of damage. In fact, a 2019 report from the nonpartisan Congressional Budget Office (CBO) projected the annual economic losses from hurricane winds and flooding to be about $54 billion, with $34 billion of that damage happening to homes. Hurricane damage in Florida is not something to ignore, because Florida is hit by more hurricanes than any other state: 121 hurricanes, 37 of them major, since 1851.

Why is hurricane damage so serious? Hurricanes are extremely intense storms, bringing high-velocity winds, waves, tornadoes, and floodwaters. They are ranked in terms of severity on a scale of 1 to 5, with 5 being the most destructive. A Category 1 Hurricane has winds that range from 74 to 95 miles per hour and may cause only minor damage. By contrast, a Category 5 Hurricane can bring winds of up to 157 miles per hour, which can destroy the roof and walls of a house. A Category 5 Hurricane can also cause power outages and knock down trees. A hurricane does not have to be a Category 5 to cause major damage though, because damage from Categories 3 and 4 can be almost as extreme.

Flood damage is perhaps the most devastating aspect of a hurricane. Hurricanes cause flooding in different ways, as storm surge pushes seawater onto the shore and heavy rains drench even inland areas. Entire regions can end up flooded for days. When that region includes your home, water damage can be extensive. Because water weighs about 1,700 pounds per cubic yard, it can be brutal on structures not meant to take that kind of force.

Water can damage your home in several different ways. It can cause floor dampness. If you have lived in Florida for any length of time you know that dampness inside your home is not going to dry out on its own. In fact, if your floor is soaked in a hurricane, you may end up having to tear up flooring, baseboards, and even your drywall. If you sustain a roof leak, you could end up needing mold remediation. What’s more, water damage from rising floodwaters is often polluted and can be dangerous. You will need professional help removing that water from your house.

If your Northeast Florida home is damaged in a hurricane or tropical storm, call SERVPRO of Mandarin. Our highly-trained restoration technicians have the experience and equipment to restore your Northeast Florida home to its pre-storm condition. A trusted leader in the water restoration industry, we have served our community for more than 40 years. Call (904) 636-0044 or contact us through our website.

or contact us through our website.

How Much Water Damage Do Hurricanes Cause?

7/11/2021 (Permalink)

Plam Trees Blowing in Bad Storm If your Northeast Florida home experiences damage from a storm, call us to help right away!

For people who live in hurricane-prone areas, news of a hurricane can seem mundane. Especially if you’ve never personally experienced hurricane damage, you may think they are overhyped. In truth, though, hurricanes do a great deal of damage each year.

According to the National Oceanic and Atmospheric Administration (NOAA), there were 28 weather disasters between 2019 and 2020 that each caused more than $1 billion of damage. In fact, a 2019 report from the nonpartisan Congressional Budget Office (CBO) projected the annual economic losses from hurricane winds and flooding to be about $54 billion, with $34 billion of that damage happening to homes. Hurricane damage in Florida is not something to ignore, because Florida is hit by more hurricanes than any other state: 121 hurricanes, 37 of them major, since 1851.

Why is hurricane damage so serious? Hurricanes are extremely intense storms, bringing high-velocity winds, waves, tornadoes, and floodwaters. They are ranked in terms of severity on a scale of 1 to 5, with 5 being the most destructive. A Category 1 Hurricane has winds that range from 74 to 95 miles per hour and may cause only minor damage. By contrast, a Category 5 Hurricane can bring winds of up to 157 miles per hour, which can destroy the roof and walls of a house. A Category 5 Hurricane can also cause power outages and knock down trees. A hurricane does not have to be a Category 5 to cause major damage though, because damage from Categories 3 and 4 can be almost as extreme.

Flood damage is perhaps the most devastating aspect of a hurricane. Hurricanes cause flooding in different ways, as storm surge pushes seawater onto the shore and heavy rains drench even inland areas. Entire regions can end up flooded for days. When that region includes your home, water damage can be extensive. Because water weighs about 1,700 pounds per cubic yard, it can be brutal on structures not meant to take that kind of force.

Water can damage your home in several different ways. It can cause floor dampness. If you have lived in Florida for any length of time you know that dampness inside your home is not going to dry out on its own. In fact, if your floor is soaked in a hurricane, you may end up having to tear up flooring, baseboards, and even your drywall. If you sustain a roof leak, you could end up needing mold remediation. What’s more, water damage from rising floodwaters is often polluted and can be dangerous. You will need professional help removing that water from your house.

If your Northeast Florida home is damaged in a hurricane or tropical storm, call SERVPRO of Mandarin. Our highly-trained restoration technicians have the experience and equipment to restore your Northeast Florida home to its pre-storm condition. A trusted leader in the water restoration industry, we have served our community for more than 40 years. Call (904) 636-0044 or contact us through our website.

Preventing Drainpipe Overflow

7/11/2021 (Permalink)

Laundry Room with Washer and Dryer SERVPRO of Mandarin is here to help when you experience damage from a leaky appliance!

Water damage to your home can quickly become a major and expensive issue. Unfortunately, our appliances can be the source of extensive water damage. Sometimes, washing machine overflow or a leaking dishwasher are unavoidable. In many cases though, being proactive can prevent these disasters.

  • If the problem is dishwasher overflow, it may be a detergent problem. You may have added too much soap or the wrong kind of detergent, in which case it’s a simple fix. Purchase soap that is recommended by your dishwasher manufacturer and you will solve the problem.
  • Your leaking dishwasher could be caused by a worn-out door gasket. If you are handy you can replace or clean the gasket yourself to stop the leak. If not, a plumber or appliance repair person can help.
  • If it is a faulty inlet valve or defective float assembly or switch, you may need to call a plumber. The inlet valve delivers water to the dishwasher. If it is malfunctioning, you might notice water in the bottom of the dishwasher even if the appliance has not been used. The float in a dishwasher rises with the water level, signaling the float switch to turn off the water. If the float is stuck, the float switch will not be activated. If it is not stuck but the dishwasher is overflowing, the switch may need to be replaced.
  • You may also need to call a plumber if your washing machine is leaking. Especially if you live in an older home, your drainpipe may not be equipped to handle the amount of water used by your modern washing machine. A plumber can clean out the drain, which will help for a few months. Your plumber may also suggest another solution, like installing a larger pipe, installing a pump, or installing a laundry sink so that the drain flow can be carefully monitored.
  • A lint catcher or enzymes might help prevent drainpipe overflow. A wire mesh lint catcher keeps lint from clogging the drain, and enzymes will help clear soap scum out of your drain. For enzymes to be effective, you need to use them regularly, preferably every month. Pour the enzymes into your drain at night and rinse with hot water in the morning.
  • You can use a drain snake as a preventive measure. Any time your drain starts running slowly, snake it out to remove any clogs. This is not difficult to do: you just push a drain snake into the drain and pull it back out.
  • A front-loading washer may solve your washing machine problem. Because these washers use less water, they are less likely to overwhelm your drainpipe.

Regardless of why it happened, if your Northeast Florida home is damaged by a leaky appliance or overflowing drain, call SERVPRO of Mandarin. Our highly-trained restoration technicians have the experience and equipment to restore your Jacksonville area home back to it’s original condition. A trusted leader in the water restoration industry, we have served our community for more than 40 years. Call (904) 636-0044 or contact us through our website.

Fire Effects Local Medical Laboratory on Jacksonville's Southside

6/28/2021 (Permalink)

Image shows a hallway black with soot with SERVPRO equipment along the floor. Call SERVPRO of Mandarin at 904-636-0044 if your business experiences Fire Damage.

SERVPRO of Mandarin's emergency services team received a call in the middle of the night, earlier this month from a business owner who was suffering from Fire Damage. 

The business was a medical lab responsible for testing cancer biopsies, blood work, COVID-19, and many other sensitive and important samples. The lab processed veterinary samples as well. With many patients and Doctors' offices depending on them, this business' priorities were many and varied. 

We worked closely with the laboratory owner, the different insurance companies involved, the lab's equipment rental companies, subcontractors, the building owner, and engineers to get the fire damage remediated as quickly as possible. 

Our team of technicians arrived onsite as the Fire Marshall was clearing the property. We extracted and took initial pre-mitigation photos, cataloging as much of the damaged equipment as possible. The following morning we were able to complete extraction, add drying equipment stabilizing the environment, install our generator, and start building the job file.

By the second day, we had flown in a specialty engineer from Texas, to help our team process the lab equipment. From there we worked with all parties to process and clean the equipment that could be salvaged. 

When disaster strikes your business are you equipped to handle all the different components of the remediation process? Let our SERVPRO team handle getting your business back together, while you handle your employees and clients.  

Ensuring Your Home's Prepared for a Hurricane

6/23/2021 (Permalink)

Palm trees blowing in a storm We're here to help quickly restore your home to like new condition when you face storm damage!

Preparing Your Home for a Hurricane

Hurricane season begins June 1st and lasts until November, and if you live in a coastal town, hurricane preparedness is vital for keeping your home and family safe. Will you be ready if there is a hurricane? Here are some steps for preparing your home.

  • Make a storm kit. This kit should have supplies to get your family through 48 hours of bad conditions, with no electricity, water, or other basic services. It should have three days’ worth of water and a two day supply of food, as well other important provisions. Ready.gov offers a list of supplies here.
  • Gas up your generator. If you have a 5,500 watt generator, it will require about five gallons of gasoline to run for eight hours. Fill up some gas cans so that you’ll be prepared if emergency conditions last for several days.
  • Bring things inside from outside. Lawn furniture, toys, garden tools, and anything else that could be blown away in the storm should come inside. Anything you can’t bring inside should be anchored.
  • Know the location of your water, gas, and electricity shut offs. After a disaster, it’s recommended that you shut off your water until you know it’s safe to drink. If your home experiences flooding or severe water damage, we recommend shutting off your electricity as well. Don’t turn off your gas until local officials tell you to do so.
  • Get your windows, doors, and garage doors ready for the storm. Ideally, you’ve installed storm shutters on your windows, in which case you’ll just need to brace your doors and secure your garage door. If your windows don’t have storm shutters, plywood or other hard materials can be temporarily affixed to the exterior for protection from wind and flying objects.
  • Turn down your refrigerator and freezer. Lowering your refrigerator and freezer to their lowest setting cools the food so that it will stay cold for a while if the power goes out.
  • If the power goes out, unplug your electrical appliances. This will keep them from being damaged if there’s a power surge when the electricity comes back on.
  • Get your insurance documents together. Your home insurance documents and other important papers should go into a waterproof bag to be kept inside your storm kit. You will need them readily available should your experience damage because they’ll make things easier in the aftermath of the storm.
  • Have a plan for your pets. Your pets should be microchipped, and you should have a picture of each pet handy in case they get lost in the storm. Because emergency shelters do not always accept pets, make a plan for where they will go in an emergency if you are unable to bring them with you.

Sometimes homes sustain damage, even if you’re as prepared as possible for the storm. If your Jacksonville area home is damaged in a hurricane or tropical storm, call SERVPRO of Mandarin. Our highly-trained restoration technicians have the experience and equipment to restore your home to like new, "Like it never even happened." A trusted leader in the water restoration industry, we’ve served our community for more than 40 years. Call (904) 246-6118 or contact us through our website.

Do You Have a Hurricane Evacuation Plan?

6/23/2021 (Permalink)

Clipboard with an Evacuation Plan In case it's required, it's important to have an evacuation plan! If your home is damaged by a storm, SERVPRO of Mandarin is here to help.

Do you have a hurricane evacuation plan? Hurricane season began June 1st and lasts until November, and if you live near a coastal town, hurricane preparedness is vital for keeping your family safe. Even if you do not think you’ll want to evacuate, there may come a time when officials make it mandatory. A Florida hurricane can quickly become dangerous and may not leave you much time. Planning will help make the experience much easier and more comfortable.

  • Keep track of the local weather. Sign up for alerts from the National Weather Service so that you will know if a hurricane watch or warning is in effect for your area.
  • Decide on a destination. Where will you wait out the storm? You can choose to stay with out-of-town friends or family, rent a hotel room, or stay at a local shelter, but it’s important to know where you’re going and map it out in advance. If you have pets, make sure to include them in your plans. If it’s not safe for you to be home it’s not safe for your pets. Choose a place to stay that accepts pets or make other arrangements for your furry family members.
  • Pick your route and plan for detours. Your local government will offer suggested routes to make it easier to get to safety, but it’s smart to know at least three ways to get to your destination. You never know if a road is going to be blocked by flooding, a washed-out bridge, or downed trees. Throughout hurricane season, keep your gas tank full. That way you’ll be sure you have enough gas to get you where you’re going even if you run into trouble. Additionally, it will keep you out of the long lines that inevitably form at gas stations during natural disasters.
  • Be thorough with emergency supplies. Keep an emergency kit in the trunk of your car with fresh water, non-perishable snacks, blankets, a phone charger, road maps, garbage bags, toilet paper, paper towels, a gas can, jumper cables, and a towline. Each family member should have a bag with changes of clothes and a copy of the evacuation plan. Additionally, have a hurricane preparedness kit that’s easy to grab, like a backpack, containing:
  • Copies of important documents
  • Flashlights and batteries
  • Battery-powered radio
  • Medications
  • Cash
  • Extra keys for your house and car
  • Know who to call. Make plans with your family members in case you are separated. Decide upon a meeting spot or two where you will reconnect, and pick an out-of-state friend or family member to call with updates.

If your Mandarin area home is damaged in a hurricane or tropical storm, call SERVPRO of Mandarin. Our highly-trained restoration technicians have the experience and equipment to restore Mandarin area home to its pre-storm condition. A trusted leader in the water restoration industry, we have served our community for more than 40 years. Call (904) 246-6118 or contact us through our website.

Why Remediate After a Water Damage

5/12/2021 (Permalink)

Image shows wood paneled hallway with green fans, carpet has been removed. Let SERVPRO of Mandarin help take care of your water damage. Call us today at 904-636-0044.

Water Damage Remediation is an extremely important step to take following a Flood, House Fire, Plumbing Leak, or other events that cause Water Damage to your home. Standing puddles of water can prove extremely hazardous and can promote the formation of Mold, Mildew, and spores as well as other substances that can cause health effects to you and your family. It's imperative that you begin thoroughly drying your home immediately after water damage has occurred, and hiring a water damage remediation service to do it for you is the best choice you can make.

Water Damage Restoration

Pipes leaking or storm damage doesn't wait for regular business hours and neither do we. We respond to your residential or commercial water removal and cleanup needs. Our fast response time and advanced drying methods help prevent secondary damage and mold. Common causes of water damage are:

  • Flooding caused by severe weather
  • Plumbing leaks
  • Sink, bathtub, or toilet overflow
  • Sewage backup

When you are dealing with your Jacksonville water damage, immediate action is crucial. SERVPRO of Mandarin responds immediately and uses advanced equipment and techniques to remove water quickly. The drying process is closely monitored and documented to verify your property is dried properly and thoroughly.

Flood Damage Restoration in Jacksonville

5/11/2021 (Permalink)

Image shows drywall cut out after flood in home with green dehumidifier. SERVPRO of Mandarin knows how to remove damaged materials, dry, and repair your home properly after a flood.

With knowledge and compassion, SERVPRO of Mandarin understands that a Flood Emergency needs urgency and sensitivity. Our SERVPRO in Jacksonville answers your call 24/7 with an accurate assessment and easy-to-understand explanations of the restoration process. We identify the damage and explain the process. Thorough treatment and respect, SERVPRO of Mandarin use state-of-the-science equipment for drying, dehumidifying, deodorizing, disinfecting water, and flood damage.

Our IICRC Certified Technicians use state-of-the-art technology and equipment which offers superior drying based on the science of Psychometrics. This proven, scientific process measures the dryness of the walls, carpet, and other materials. These measurements are recorded in a log and help our technicians monitor the drying process of your property.

SERVPRO of Mandarin will monitor and mitigate Flood Damage to your property. Don’t be flooded with worry and water! Don't wait, call SERVPRO of Mandarin immediately. When water is on the move, timing is most critical. We have served the communities of Jacksonville for 37 years. Call 904-636-0044 for a water emergency service you can trust and depend on.

No More Dust!

5/10/2021 (Permalink)

Vacuuming Carpet. SERVPRO of Mandarin is here to make sure your deep clean gets you the results you need and want!

Spring has sprung and with it a whole host of dust, dirt, soiling, and mayhem. Many home supply stores offer carpet and upholstery cleaners for rental. However, these machines are not  frequently cleaned or sanitized, could harbor harmful bacteria, and typically don’t work well.

Conventional methods of cleaning only scratch the service. It’s time to experience the difference that a SERVPRO clean can make in your life. Our highly trained professionals are well versed in all levels when it comes to soiling on carpets, drapes, and upholstery.

Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. All carpet manufacturers agree on actions you can take between carpet cleanings to increase the life span of your carpet. 79% of the soil in carpet is dry soil. Vacuuming is a key component to proper care and maintenance of carpet.

Preventative maintenance actions include: 

  • Regular vacuuming – as well as checking and changing the filter on your vacuum
  • Spot removal – this can include dropped food or drinks, or pet stains
  • Using rugs to limit the amount of soil tracked onto the carpet from the outside

“But it doesn’t look that bad.”

The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look dirty, the carpets may never be restored to their former appearance. Dirt builds up in layers, and when a carpet looks dirty you are only seeing the dirt at the tips of the fibers. More dirt is hiding below the surface down near the base of the pile, causing damage to the carpet. When a carpet is saturated with dirt, the soil has penetrated crevices and has become firmly lodged.

Professional Cleaning

Our professional cleaning can address moderate and heavy soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, the amount of traffic you experience, and the type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months.

Offerings

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

In need of a good deep cleaning? Contact SERVPRO of Mandarin today to get started, as nobody should live with dust, mold, and soil buildup.

The Dangers of Water Intrusion in Your Commercial Building

5/5/2021 (Permalink)

Image shows concrete warehouse floor with water and green fans with building materials stacked up. For professional remediation of water intrusion in commercial buildings, contact SERVPRO of Mandarin at 904-636-0044.

Water intrusion may be more severe in commercial buildings than in a residential setting and the effects more extensive. Many commercial structures have larger volume water entering the premises through plumbing supply lines and at a higher water pressure. The quantity of outgoing sewage is greater than a typical residence, as well. Also, commercial buildings tend to be of larger square footage than a home, so entry points for water intrusion through areas like the roof, exterior walls, or windows are commensurately greater in number, as well.

Water intrusion in commercial buildings can damage high-value equipment like computers and also building services such as HVAC, lighting, elevators, and security equipment. Common long-term consequences of water damage like the growth of toxic mold maybe even more problematic than in a home due to the larger occupancy of a business or other commercial enterprise. When a greater number of people with a wider range of sensitivity are exposed to mold and bacteria spores, health effects may be significantly magnified, perhaps leading to an enforced closure of the facility until the situation is fully remediated.

Typical issues from water intrusion in the commercial environment include:

  • Water from roof leaks penetrating through ceilings. Chronic leakage through the roof may proceed unnoticed for long periods, hidden by suspended ceiling panels or in electrical or HVAC service areas above.
  • Ruptures of water supply lines typically release clean (white) water. Sewage backups or leaks in drain pipes release toxic (black) water that may be a biohazard and require the evacuation of the premises.
  • Flooding from external sources can result from heavy rains, storms such as hurricanes, rapid snowmelt, or local overflowing lakes or rivers.
  • Moisture intrusion through the building envelope is typically more subtle. Humid outdoor air may be drawn in through structural cracks and gaps. Over a period, chronic dampness forms in spaces like wall voids, unventilated attics, and service areas, spawning hidden mold growth that persists unseen.

Fire Safety Checklist

5/5/2021 (Permalink)

Image shows space heater sitting on the carpet in a home. Be careful with space heaters, never leave them unattended and make sure they are plugged in with the proper gauge extension cord.

SERVPRO of Mandarin would like to advise you to take responsibility and prepare, long before a fire threatens your home and your family’s safety.

Sit down with your family and review this fire safety checklist:

  • Install and maintain a working smoke alarm and carbon monoxide detector in every bedroom, outside of every sleeping area, and on every level of the home, including the basement, and remember to change the battery at least once a year.
  • Interconnect all smoke alarms throughout the home. This way, when one sounds, they all do.
  • Test alarms at least monthly by pushing the test button.
  • Replace all smoke alarms when they are 10 years old or sooner if they don’t respond properly.
  • Make sure everyone in the home knows the sound of the smoke alarm and understands what to do when they hear it.
  • Know where your fire extinguisher is mounted, and make sure everyone in the family knows how to use it.
  • Designate two escape routes from each bedroom and practice them regularly.
  • Teach everyone the "Stop, Drop, and Roll" technique in case clothing catches on fire.
  • Avoid storing old mattresses in the home or garage.
  • Teach kids that matches, lighters, and candles are tools, not toys. If you suspect that a child is playing with fire, check under beds and in closets for telltale signs like burned matches. Matches and lighters should be stored in a secure drawer or cabinet.

While it is crucial to be cautious of fire hazards year-round, taking the time to walk through these steps at least once a year could save you and your family’s life. When a fire happens, there is no more time for planning. Act today, be prepared!

Check back with us for more fire safety tips and don’t forget to like us on Facebook!

Have Fire Damage? Call SERVPRO of Mandarin, 904-636-0044.

Has the Change in Weather Sparked a Need for Spring Cleaning?

4/27/2021 (Permalink)

Women with gloves holding up a bucket to catch water from a leak. Allow SERVPRO of Mandarin to help with your Spring Cleaning Checklist! We work to ensure what you don't see is clean and performing at its best.

Spring has sprung and with it, a whole host of issues! Over the fall and winter seasons, our homes, lawns, and workplaces typically lie dormant, giving pests, mold, and other issues time to grow. Have you taken the time to check all the potential problem areas for these common issues?

Residential Leak: A slow leaking faucet may have created a wet moldy nightmare behind a wall or under a sink- leading to mold that may or may not be seen, and potential water damage. The danger a hazardous mold problem poses to your home, family, and wallet can be reduced by calling SERVPRO of Mandarin. Our experts can get to the source of the problem quickly without risking the health of your family or home. 

Commercial Leak: Commercial Leaks can cause mayhem when least expected. Burst pipes, thawing, and freezing or rainstorms can contribute to Commercial leaking and flooding. Water damage can cost business owners tens of thousands of dollars in damage as well as pose a serious health risk if not properly contained and cleaned. A sanitation process ensures that your property is safe and healthy to resume operations.

Air Duct Cleaning: Ventilation systems are often the biggest culprit in poor indoor air quality. We professionally inspect the heating, ventilation, and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe. However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind regarding the health of your system.

Odor Removal: SERVPRO of Mandarin’s experts in deodorization are trained to identify and eliminate offensive odors. These odors can come from several sources both inside and outside a structure. We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor, and determining the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

Sewage Cleanup and Restoration- Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment are necessary to safely clean this type of contamination. A sewage spill or leak is something you should NEVER attempt to contain on your own. We are experts who have specialized training in safe remediation. Don’t risk your health, we have 24/7 Emergency Services to ensure that your home or business is safe and healthy.

While spring cleaning to you may mean get organized and sprucing up the yard, don’t let these other important maintenance opportunities fall off your checklist. Use Spring Cleaning as a time to make sure your home or office is performing at its best! Call SERVPRO of Mandarin to schedule a quick check-up, ensuring what’s behind the walls is just as clean as the space you see every day!

Smoke Odor Removal in Jacksonville

4/20/2021 (Permalink)

Photo shows a carpeted hallway with soot damage and 2 green SERVPRO air scrubbers in position. This home was struck by lightning and a small fire in the attic pulled soot and smoke throughout the whole home.

When there is a fire in your home or business it can be a devastating loss. Did you know that even after the fire is out, smoke can still damage other areas of the property? The smoky odor from a fire can make the entire home or business smell horrible and smoke damage, if left untreated, can often exceed fire damage in repair and replacement costs. Fire damage repairs must begin quickly to maximize effectiveness and minimize loss due to smoke damage. 

SERVPRO of Mandarin answers the call and immediately moves into action 24/7. Recognizing the trauma and emotional upset that occupants suffer, we work quickly and considerately to mitigate fire and smoke damage on salvageable property, such as household items, fixtures, metals, and other contents. Our state-of-the-science techniques and cleaning processes often prevent replacement costs, thereby reducing costs. Fire and smoke damage restoration requires knowledge and skill; our SERVPRO professionals have the expertise to do the job right.

Our trained professionals determine the full extent of fire damage, including the impact of smoke, heat, and residues from fire and smoke. We keep home and business owners informed, helping to overcome their loss and restoring hope by explaining what can be saved and how, in a way property owners can understand what is happening, what to expect, and what they can do.

SERVPRO of Mandarin’s treatment always includes respectful handling of property as if it was our own. We take extra care and the necessary steps to protect the floor and personal belongings. SERVPRO of Mandarin uses state-of-the-science techniques and cleaning solutions that can dramatically increase the likelihood of saving property without needing to replace it.

For more expert tips and information about our cleaning services, like us on Facebook. We provide emergency service 24 hours a day, 7 days a week, 365 days per year. Call us at 904-636-0044.

When Storms and Floods Hit Jacksonville, SERVPRO of Mandarin is Ready!

4/20/2021 (Permalink)

SERVPRO of Mandarin specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated (since 1981), we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Jacksonville, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,750 franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at 904-636-0044. Like us on Facebook!

Can Air Duct Cleaning Help Allergies?

3/31/2021 (Permalink)

External Entry to a Dirty Air Duct When you need your air ducts cleaned, call SERVPRO of Mandarin to ensure it's done the right way!

If you are plagued by allergies, you’re not alone. More than 50 million people across the nation are affected by allergies each year, making it the sixth leading cause of chronic illness in the United States. Exposure to allergens is not always within your control, since they’re often airborne. Keeping allergens out of your house is a little bit more manageable though.

Let’s first look at some common indoor allergens.

  • Dust: Dust mites are in just about every home. They lurk in beds, upholstered furniture, and other fabric, eating the dead skin cells we shed and creating waste that triggers allergies.
  • Mold: Very common in Florida, mold is often found in damp places like bathrooms and crawl spaces.
  • Pet dander: Pets shed skin cells just like people do, and these discarded cells can trigger allergies.
  • Pests: Cockroaches are common in Florida, and their waste, saliva, and discarded skin can trigger allergies. Rodent hair, dander, urine, and feces are all allergens too.
  • Pollen: While you might think of pollen as an outdoor allergen, it travels easily into homes on clothes, shoes, and pets.
  • Air Pollutants: Volatile organic compounds (VOCs) are harmful gases given off by household cleaners, building materials, and furniture. Outdoor pollutants like smog can get into your home making indoor air up to five times as polluted as the air outside!

These allergens are common, but there are steps you can take to mitigate the issues they cause. Changing your air filters regularly, vacuuming frequently, eliminating clutter, using a dehumidifier, and taking measures to deter pests can all help. However, one of the best things you can do to help promote healthier indoor air is to have your air ducts professionally cleaned.

Once allergens are in your HVAC system, they can easily circulate through your home and trigger your allergies. Further, allergens are not the only contaminant that could be lurking in your ducts. Bacteria can grow and thrive there, and so can viruses, including the virus that causes COVID-19.

If you have not had professional duct cleaning services in the last five years, then now’s the time. In addition to improving your air quality and reducing allergens in your home, cleaning your ducts can eliminate odors and make your home easier to clean by lessening the dust in your home. Best of all, clean air ducts lead to greater HVAC energy efficiency. When dust and contaminants clog your air ducts, your home’s HVAC efficiency is reduced. Clean air ducts mean your system doesn’t have to work as hard, so it’s more efficient and will likely have a longer lifespan, which is particularly important here in Florida where the warm summer sun causes our HVAC systems to work on overdrive.

When you need air duct cleaning around Jacksonville, FL, call SERVPRO of Mandarin. For 40 years, our locally-owned-and-operated business has served our community, making it “Like it never even happened,” through cleaning and restoration services. Whether you need commercial or residential cleanup, restoration, or mold remediation, call (904) 636-0044 or contact us to get started.  

What to Do When Your Office Is In Need of Quick Mold Remediation

3/26/2021 (Permalink)

Employee in mold remediation protective gear working to clean up water damage. SERVPRO of Mandarin is here to help your business get back to normal as quickly as possible when mold remediation is needed following water damage!

SERVPRO Mandarin provides you with essential commercial mold remediation services and health conscious techniques.

Whether you operate a single facility or hundreds of commercial properties nationwide, commercial mold damage requires prompt action to reduce exposure to potential health effects and keep your business open and operating. Who can you trust to provide dependable services and information?

SERVPRO of Mandarin technicians respond quickly, providing a full line of cleaning and mitigation services to help ensure a speedy recovery. Our team of experts utilizes technology designed specifically to provide you and your place of business with efficient remediation needed to ensure the health and safety of your staff and clients.

What is mold? Why is it a concern in commercial properties?

Per the EPA, “Molds can be found almost anywhere; they can grow on virtually any organic substance, as long as moisture and oxygen are present. There are molds that can grow on wood, paper, carpet, foods, and insulation. When excessive moisture accumulates in buildings or on building materials, mold growth will often occur, particularly if the moisture problem remains undiscovered or unaddressed.”

Mold can spread quickly through your business if left untreated. SERVPRO can respond right away, working to first contain the infestation to help prevent its spread to other parts of the building. Next, we will begin the remediation process, working safely and effectively to manage the situation. We have the training, experience, and equipment to contain the mold infestation and restore everything back to its previous condition.

Mold can occur in many places. With even small leaks, moisture and water intrusions can lead to serious issues. Immediate and efficient mitigation is the only way to not lose hours of productivity and thousands of dollars in revenue and property damage.

Why SERVPRO of Jacksonville Beach/Ponte Vedra?

 SERVPRO Mandarin is professionally trained and certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification).

Applied Microbial Remediation Specialist

  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery and Fabric Cleaning Technician

Our Process:

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate the “typical” process:

Step 1: Contact

The mold cleanup and restoration process begins when you call us. Our specialist will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

Step 2: Inspection and Mold Damage Assessment

SERVPRO will carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. We use various technologies to detect mold and hidden water sources.  

Step 3: Mold Containment

We use various containment procedures to prevent the spread of mold. We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

Step 4: Air Filtration

Our specialized filtration equipment allows our Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

Step 5: Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. SERVPRO uses antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and carpeting, may be necessary to remediate heavy mold growth.

Step 6: Cleaning Contents and Belongings

SERVPRO cleans your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings. We are also uniquely trained to remove odors and deodorization using fogging equipment.

Step 7: Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Call SERVPRO of Mandarin today at 904-636-0044 for a quote on your commercial mold remediation project.

Visit our website for a full list of our commercial services.

After a Fire... What to Do

2/15/2021 (Permalink)

Photo shows a woman looking up at a soot damaged ceiling with blackened rafters. Surveying the Damage After a Fire Can Be Tough, Let Us Help You Deal With Your Insurance Company, 904-636-0044.

Any fire can be devastating. The most important thing after a fire is the safety of your family and pets. Once everyone is safe and secure, it's time to work a plan for what to do after fire damages your home and property. SERVPRO of Mandarin has created this checklist of safety precautions and more to begin recovery after fire damage. 

What to Do After a Fire

Call your insurance company immediately after a fire. Following ironing the details with your insurance company, contact SERVPRO of Mandarin so the fire damage cleanup process can begin quickly. Make sure to notify your mortgage company of the fire as well. If you're not sure that the home is structurally safe, have it inspected by a certified structural engineer or building inspector before going near. 

  • Take pictures of all exterior damage, noting broken windows or entrances that are no longer secure.
  • Make arrangements to board-up broken windows and secure the property during the cleanup and restoration process.
  • Shut off propane tank systems and make an appointment for them to be inspected for safety.
  • Do not attempt to reconnect utilities on your own.
  • Be aware that rodents, snakes, or other animals may have entered your home.

Inside the home:

  • Don’t flip on electrical switches in any room with standing water from firefighting efforts.
  • Don’t enter any room if you hear popping or see sparking.
  • Turn off the power at the main electrical panel.
  • Try not to touch anything covered with soot; it’s easy to transfer it to other areas of the home, making the cleaning process more difficult.
  • Wear closed-toe shoes or boots, long sleeves, long pants, and gloves to protect against soot and any other contaminants as you go through the home.
  • Try to locate important papers and other documents that you’ll need.
  • Handle burned money as little as possible. You can take its remains to a Regional Federal Reserve Bank for replacement.
  • Begin taking inventory of the building damage and all damaged items.
  • Begin saving receipts for any expenses incurred after the fire. These may be needed when filing insurance claims.

Fire Damage Cleanup and Remediation

Companies like SERVPRO of Mandarin have the expertise as well as the right products and equipment to safely and effectively clean and restore a home after a fire. Fire damage includes more than just items burned. There will be soot, smoke, and water damage as well. 

A professional cleaning team will assess the damage to flooring, drywall, cabinets, furniture, and more before developing a plan for a thorough cleanup. Additionally, mold growth may be a concern after rooms and items have been saturated with water during the fire-fighting efforts.

Items that may need to be cleaned for soot and smoke removal include but are not limited to:

  • Carpets and area rugs
  • Flooring: hardwood, tile, and vinyl
  • Woodwork and other hard surfaces like countertops and cabinetry
  • Electronics and appliances
  • Furniture and upholstery
  • Draperies, linens, and clothing 
  • Books, artwork, papers, and documents

After a fire, let SERVPRO of Mandarin tackle the tough jobs so you have peace of mind that your home will be cleaned and restored quickly, safely, and correctly. Call us 24/7/365 at 904-636-0044 for any fire, smoke, or soot damage in your home or business.

Water Can Damage Your Home's Value

1/21/2021 (Permalink)

Water damage is an experience you don't want to deal with; whether from a broken water pipe, busted hot water heater, leaking dishwasher, broken ice maker line, washing machine overflowing, torrential rain, flooding, or sewage backup. They all likely lead to the same result: Water Damage.

Water Damage can wreak havoc on your home if proper removal and drying isn't a priority when it's discovered. While you likely know the importance of proper water mitigation following a loss, there’s still a lot that may surprise you. Here are some essentials you should know about Water Damage Remediation: 

  1. The more polluted the water, the worse your situation. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) classifies water into three categories in its S500 Standard: Category 1 is generally sanitary water, Category 2 is significantly contaminated water, and Category 3 is grossly contaminated water. The category of water on any loss will dictate how it's restored as well as how much can be salvaged.
  2. Mold can begin to grow within 48 to 72 hours. All mold needs to thrive are spores, an organic food source (i.e. wood, drywall, etc.), the right temperature (i.e. high humidity) and moisture. 
  3. Fast action is crucial. Whether you're experiencing residential or commercial water damage, to begin processing an insurance claim, your agent needs to know about the situation immediately. They need to know what happened, how it happened, the source of the water, etc. The longer you wait, the worse the situation gets, and the less likely your Insurance Company will be to provide coverage.

Emergency Water Damage Restoration Services 

It’s also worth emphasizing how important quick response time is, and that's where SERVPRO of Mandarin can help you in your time of need. SERVPRO IICRC Certified Technicians will arrive on-site within 1-2 hours of receiving your call and get to work. SERVPRO Technicians first inspect the property for safety concerns, develop a structural drying plan, extract water, set up the appropriate equipment to dry affected areas, etc. Our Technicians use industry-proven water mitigation and drying techniques to efficiently remove moisture from deep within the floor, walls and even hard-to-reach areas of the home. It's this fast response time, proven water damage mitigation techniques, and cutting edge equipment that helps result in lower repair costs and/or limited contents damage.

Call SERVPRO of Mandarin anytime 24/7 at 904-636-0044, to report a Water Damage claim, and we'll provide a quote before we begin work.

We Can Dry You Out

1/21/2021 (Permalink)

After water intrusion changes your life the next step is to get dry. Getting dry is our number one goal. After a flood and water damage getting dried out is a number one priority to minimize dangerous after effects. Did you know that there is a science behind the drying process?

Having the knowledge of physics metrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to run for the towels and grab a few fans. SERVPRO of Mandarin Professionals are trained in the science of drying and follow strict industry-approved standards. If your business suffers from water damage, our Jacksonville SERVPRO Professionals will:

Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.

Measure how much moisture is in the wet materials and monitor whether the materials are drying properly.

Speed up mother nature by using professional drying equipment. A wet building will always seek equilibrium and try to dry naturally. When materials are wet moisture will naturally move to drier air. The problem is nature takes too long and secondary damage like mold can occur while you are waiting for your professional building to dry. We use state of the art monitoring equipment and a proven drying process to speed up the drying time in your business.

SERVPRO - A History of Trust and Professionalism

1/20/2021 (Permalink)

Founded in 1967, the SERVPRO Industries, Inc. Franchise System is a national leader in fire, water, mold, and commercial and residential cleanup and restoration services. SERVPRO's professional network of over 1,700 franchises has responded to property damage emergencies ranging from multi-million dollar disasters such as the Pentagon after 9/11, to those suffered by individual businesses and homes. Providing coverage nationally, SERVPRO Franchise Professionals work with major insurance companies and commercial clients nationwide. 

The local franchise SERVPRO of Mandarin has been doing business in Northeast Florida since 1981. Call us today for a quote on commercial and residential remediation and cleaning services, 904-636-0044. Let our team help make your fire, water, mold, bio-hazard, storm, flood, or vandalism damage "Like it never even happened."

Getting Your Business Back Up and Running

1/20/2021 (Permalink)

Commercial water damage restoration not only restores a building. It restores jobs and income to the people employed there, products or services to customers, and a healthy environment for everyone who utilizes the structure. If it’s not done right, or on time, the ultimate result can be the closing of a facility, relocation elsewhere, and severe impact on a private business or public organization’s bottom line. Because the scope of water damage in commercial settings is frequently wider and more extreme than in a residential scenario, water damage remediation specialists with experience specific to commercial buildings are positioned to provide effective emergency service when the need arises.

Here’s a typical protocol utilized in commercial water damage restoration:

  • All areas contacted with water are inventoried, including affected building materials and furniture. Any wet carpet must be located and identified.
  • Wet ceiling tiles may be removed and discarded after the event. Ceiling tiles usually are not salvageable.
  • A moisture meter should be utilized to check for water-damaged drywall. Disinfection and mold control techniques may need to be initiated.
  • Wet electrical components are assumed to be hazardous. A qualified maintenance technician or electrician should cut off power to affected areas. Inspection by a building inspector or electrician is required to determine the need to replace wet wiring, circuit breakers, outlets, and light fixtures.
  • Upholstered furniture wet by floodwater, roof leaks, or sewage should be discarded. Furniture contacted by drinking water can be air-dried if done within 24 hours. Laminate or hardwood furniture can be cleaned with a disinfectant solution and reused; particle board furniture may be discarded.
  • Carpet contaminated by sewage must be disposed of. Carpet wet by drinking water or rainwater through roof leaks may have the water extracted and then be sterilized.

The Water Damage Process

1/13/2021 (Permalink)

Photos shows a technician with his back facing the camera extracting water with a wand. Crew Chief, Brian, extracts water from the carpet of an office building in Downtown Jacksonville.

A lot of people may only have one major water loss in their lifetime. We have a proven process that will make it easy for all of our clients, both commercial and residential.

  1. First hour: Within one hour of notification we will call and arrange for service. Help is on the way!
  2. The fourth hour: Within four hours of notification we will be on-site starting the mitigation process. With a quick response, it will save money and reduce the amount of damage done. 
  3. Detailed explanation: A SERVPRO of mandarin Tech will explain the step-by-step process and the approximate time that it will take.
  4. Pretesting: This happens as we work from the source of the damage outward, pretesting for the ability to restore.
  5. The Eighth hour: Within eight hours we will have a full scope of service and communicate this to all materially interested parties.   
  6. Cleaning & Restoration: We will work diligently to restore and get your property back to a preloss condition and taken care of correctly the first time.
  7. Final walk-through: Once all work is complete we will walk through with you to make sure you are satisfied.

Why Plan For a Disaster

1/13/2021 (Permalink)

Clip Art in Orange and Green describes the SERVPRO ERP program. Call SERVPRO of Mandarin professionals today to help get your business prepared for whatever happens, 904-636-0044.

If you fail to plan, you are planning to fail.

Nobody wants to be in a disaster, but when you find yourself in a storm, standing in water, or at the start or aftermath of a fire it is a great feeling to know we have your back.

The latest research has shown that 50% of businesses close following a disaster. The ones that pull through and make it have a pre-planned procedure in place. Are you ready?

Our Emergency Ready Plan (ERP) will help your business. By developing an ERP it will minimize interruption in your business and provide a quick reference guide to the critical information specific to your building such as key shut-offs for water and electricity. We will also have pictures of where your fire extinguishers are located. The owner, property managers, and top vendors are listed in the ERP which allows you to get in contact with the right people to get your business back on its feet and running.

  • this is at no cost to you.
  • concise and critical information
  • quick guide enabling you to bounce back from a disaster
  • identify a chain of command and how to get work started
  • key shut-offs in emergency
  • establishes SERVPRO of Mandarin as your disaster mitigation and restoration provider

The Right Detection Equipment for the Job

1/13/2021 (Permalink)

Photo shows a hand holding a grey and yellow moisture meter against moldy ductwork. SERVPRO of Mandarin Technicians use Moisture Meters to Detect Moisture Content Leaking from Ductwork.

SERVPRO of Mandarin knows the biggest difference we can make is in our equipment. It is measurable and reduces the loss on a claim report. The right tools do make a big difference, but it also helps when the SERVPRO of Mandarin's trained professionals are on the job fast with the right knowledge to properly dry and save your assets.

It starts with Psychrometrics, Which is the study of air and its properties. The properties of air include temperature, humidity, vapor pressure, and dew point.  

We can measure these through:

  • Moisture meters are used to determine the actual moisture in the contents of the materials that may be wet.
  • Moisture sensors are able to detect moisture in carpets, walls, and baseboards.
  • Thermohygrometers measure both the temperature and relative humidity. 

Once all of this data is collected, the SERVPRO of Mandarin Tech will be able to determine the humidity, dew point, and vapor pressure. That will enhance the direction and equipment used to start the drying process.

Facts About Tornadoes

1/13/2021 (Permalink)

Tornadoes cause widespread damage throughout the United States, especially in the southeast and Southern Plains. But how much do know about their destructive forces that tear through our homes and businesses?

Here are a couple of quick facts about tornadoes:

  • The average tornado travels Southwest to Northeast but has been known to move in any direction.
  • T. Theodore Fujita devised the F0-F5 Scale for tornadoes in 1971.
  • Tornadoes are most likely to occur between 3 pm and 9 pm but can occur at any time.
  • In 2006 the National Weather Service unveiled the Enhanced Fujita Scale (EF Scale).
  • The USA averages around 1,200 tornadoes every year, more than any other country.
  • A tornado normally appears transparent until it picks dust and mud from the ground.
  • In the southern hemisphere tornadoes usually, rotate in a clockwise direction. In the northern hemisphere tornadoes usually, rotate in a counterclockwise direction.

Signs of Danger

  • Large hail
  • Dark, green-tinted sky
  • Low-lying rotating cloud
  • Loud roar similar to a freight train

We are in the peak of storm season here in Florida and encourage everyone to be weather aware. Have a family plan in the event of a tornado warning. Know where your safe areas are wherever you are.

Have Storm Damage? Call SERVPRO of Mandarin, 904-636-0044.

Flood and Water Damage Restoration in Jacksonville

1/13/2021 (Permalink)

With knowledge and compassion, SERPVRO of Mandarin understands that a water emergency needs urgency and sensitivity SERVPRO of Mandarin answers your call 24/7 with an accurate assessment and easy to understand explanations of the restoration process.  We identify the damage and explain the process. Thorough treatment and respect, SERVPRO of Mandarin uses state-of-the-science equipment for drying, dehumidifying, deodorizing, disinfecting water, and flood damage.

Our IICRC certified technicians use state of the art technology and equipment which offers superior drying based on the science of Psychometrics. This proven, scientific process measures the dryness of the walls, carpet, and other materials. These measurements are recorded in a log and help our technicians monitor the drying process of your property.

SERVPRO of Mandarin will monitor and mitigate water damage to your property. Don’t be flooded with worry and water! Don't wait, call SERVPRO of Mandarin immediately. When water is on the move, timing is most critical. We have served the communities of Jacksonville for almost 40 years. Call 904-636-0044 for water emergency service you can trust and depend on.

Water Damage in Your Insulation

1/13/2021 (Permalink)

There is a lot of confusion about insulation that’s been soaked or damaged by floodwaters or leaky plumbing. Is it still a good insulating material? Does it breed mold and mildew? Will it eventually damage other structures such as drywall or tile floors?

Mold In the Aftermath of Storm Damage

Mold is a big deal and its removal is critical. It can be spotted in a variety of ways. Sometimes it discolors your ceiling or walls, or it shows up as black spots on areas throughout the home, or as rot on damp wood. If the insulation is replaced or thoroughly dry, it can’t harbor mold. But it’s easy to be confused about whether water-damaged insulation is safe to keep in place. A qualified mitigation company can use certain tools, such as a moisture meter, to detect whether the insulation within a wall is wet.  Homeowners may have to resort to opening a wall to visually inspect the damage.

Insulation Is Made of Various Materials

Insulation is not just a cashmere lining for your home. It comes in a variety of different materials and is installed in various ways.

For instance, there is fiberglass, cellulose, foam board, cotton, or spray foam.  Each type of insulation must be treated differently after water damage. Some of these materials are organic and they make a fine breeding ground for mold.

There is also the risk of toxins in water-damaged insulation. Floodwaters can carry potential toxins that remain in the insulation after the water recedes. It’s the nature of insulation that it retains moisture for a long time after the flood is gone.

Assessing and repairing water damage should take priority for homeowners who’ve been hit by a flood or storm. It’s not just a matter of aesthetics, though the odors and discolored walls and wallpaper are certainly unpleasant; it’s important to your family’s health and safety that the insulation is handled by expert hands.

Is Insulation Worth Keeping?

We help the homeowner to analyze a multitude of issues concerning the repair, salvage, construction, disposal, insurance, and restoration. As for the question of replacement: Does water-damaged insulation necessarily need to be removed, with new materials installed throughout the home? This is not a question to be taken lightly. We can help you decide whether to remove and replace insulation after we’ve begun the job of assessing damage and drying out the entire structure.

Cleanup and restoration after water damage is a comprehensive job. It requires skills, tools, and experience in a variety of disciplines. Few companies have the resources like those of SERVPRO of Mandarin!

24 Hour Water Damage Service in Mandarin

1/13/2021 (Permalink)

SERVPRO of Mandarin provides 24-hour fire and water damage restoration service in Southern Duval and Northern St. Johns County.

SERVPRO of Mandarin is available 24 hours a day for water emergencies, large or small, no matter the cause. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage, and lead to secondary damage.

We Answer the Phone Ready to Help:

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Mandarin has specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect:

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

SERVPRO of Mandarin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC industry certification, rest assured our staff is equipped with the knowledge to restore your property.

The Dos and Don'ts of Emergency Fire Damage

1/13/2021 (Permalink)

Below are some practical Dos and Don'ts for dealing with fire damage:

Do:

-Limit Movement in your home to prevent soot particles from being embedded into your carpet and avoid tracking.

-Keep your hands clean. Soot on hands can soil upholstery.

-If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.

-Wipe soot from the metal kitchen and bathroom faucets, trim, and appliances.

-If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.

-Remove soot particles from plants with a damp cloth.

-Change AC filter, but leave system off until a trained and licensed HVAC contractor can take a look.

-Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Dont's:

-Don't attempt to wash any walls or painted surfaces without first contacting your SERVPRO of Mandarin Professional. 

-Don't attempt to shampoo carpet, rugs, or upholstered furniture without first consulting your SERVPRO Mandarin Professional.

-Don't attempt to clean any electrical appliances (TVs, Radios, etc.) that may have been close to the fire and exposed to heat or water without first consulting an authorized repair service.

-Don't consume any food or beverages that may have been stored close to fire, heat, or water. (They may be contaminated.)

Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be wet or damaged and cause electrical shock, and air movement from ceiling fans may create secondary damage.

Don't send garments to the dry cleaner. Improper cleaning may set in odor and stains.

Post-Flood Contamination Risks, Look Out for Serious Hazards

1/13/2021 (Permalink)

Clip art shows PPE that could be worn by SERVPRO Professionals including a Tyvec suit and gloves.. Protective Equipment worn by SERVPRO of Mandarin Professionals Protects our Technicians from the Hazards Associated with Flood and Contaminated Water.

While damage to a building after a flood is a given, flood contamination risks often come as a surprise to occupants of a building affected by the water inundation. There’s more to worry about than just wet carpets, so keep flood contamination risks in mind when contemplating the clean-up of a flooded building.

First, consult with a qualified water damage remediation expert before re-entering a flood-damaged building to make sure other, more lethal threats such as live electricity and potential structural collapse have been mitigated.

Sewage Contamination

Work under the assumption that any water you contact may be raw sewage or tainted by raw sewage.

  • Wear protective clothing including, boots, gloves, eye protection, and some sort of approved face mask to protect against respiratory illness.
  • Wash your hands frequently while you’re in the home. Don’t eat or drink without thorough washing first.
  • Don’t eat any food contacted by water during the flood. If you need water, use bottled water until the safety of the local drinking water has been verified.
  • Clean and bandage any minor cuts or scrapes immediately before continuing any clean-up work.

Chemical Contamination

Industrial chemicals that overflow during a flood, pesticides picked up by floodwaters, and gasoline and oil are all common contaminants that pose a threat after floodwaters recede. Local toxic waste disposal sites inundated by a flood may also release dangerous substances into the water.

  • Wear protective clothing, gloves, boots, eyewear, and respiratory protection.
  • Be alert to any symptoms of exposure to toxic chemicals, including headaches, dizziness, nausea, and skin rashes. Discontinue clean-up work and seek medical help immediately.

For a professional assessment of flood contamination risks and advice on how to protect yourself, contact the water damage experts at SERVPRO of Mandarin – 904-636-0044.

Help... Our Office is Flooded!

1/13/2021 (Permalink)

Water intrusion may be more severe in commercial buildings than in a residential setting, and the effects can be more extensive. Many commercial structures have larger volumes of water entering the premises through plumbing supply lines and at a higher water pressure. The quantity of outgoing sewage is also greater than a typical residence. Commercial buildings tend to be of larger square footage than a home, so entry points for water intrusion through areas like the roof, exterior walls, or windows are commensurately greater in number.

Water intrusion in commercial buildings can damage high-value equipment like computers and also building services such as HVAC, lighting, elevators, and security equipment. Common long-term consequences of water damage like mold or microbial growth may be more problematic than in a home, due to the larger occupancy of a business or other commercial enterprise. When a greater number of people with a wider range of sensitivity are exposed to mold and bacteria spores, health effects may be significantly magnified, perhaps leading to an enforced closure of the facility until the situation is fully remediated.

Typical issues from water intrusion in the commercial environment include:

  • Water from roof leaks penetrating through ceilings. Chronic leakage through the roof may proceed unnoticed for long periods, hidden by suspended ceiling panels or in electrical or HVAC service areas above.
  • Ruptures of water supply lines typically release clean (white) water. Sewage backups or leaks in drain pipes release toxic (black) water that may be a biohazard and require the evacuation of the premises.
  • Flooding from external sources can result from heavy rains, storms such as hurricanes, rapid snowmelt, or local overflowing lakes or rivers.
  • Moisture intrusion through the building envelope is typically more subtle. Humid outdoor air may be drawn in through structural cracks and gaps. Over a period, chronic dampness forms in spaces like wall voids, unventilated attics, and service areas, spawning hidden mold growth that persists unseen.

Call the experts at SERVPRO of Mandarin immediately at 904-636-0044 if you experience water intrusion in your business.

Mold Remediation in Jacksonville

7/1/2020 (Permalink)

Photo shows dark mold growth splotches on a residential ceiling. Do you think you have mold? Call SERVPRO of Mandarin and an IICRC mold certified expert can help, 904-636-0044. Photo credit: CDC.gov

Mold can grow almost anywhere in a home or business if conditions permit. If there is visible growth on painted wall surfaces, property owners should be concerned about what may be growing on the wall's opposite side. The environment inside the walls of a house often differs drastically from the outside and could create a perfect haven for mold. If the wall remains wet for a prolonged period, it's almost guaranteed that the mold growth on the backside will be worse than on the front. At that point, containing the work space and removing moldy materials, followed by cleaning of salvageable framing, are the best options.

Mold becomes a problem inside a home or business when there's excessive humidity or moisture for an extended period of time. The problem can originate from sudden water releases, like a burst pipe or large spill that goes untreated, or from a chronic condition, such as a leaking roof or plumbing. Even high humidity or warm, moist air condensing on cool surfaces can trigger mold problems. It's always best to have the mold evaluated and removed by a certified professional.

Certified professionals have the training and experience to:

-Identify moisture sources

-Evaluate mold growth (visible or suspected)

-Contain damage to the smallest area possible

-Physically remove contamination

-Dry materials to ensure that mold will not return

-Perform or recommend procedures for returning property to a preloss condition

SERVPRO of Mandarin has professional technicians that are IICRC certified and trained in mold remediation and we are a State of Florida licensed mold remediation company. Call us for all your microbial related issues at 904-636-0044.

4 Essential Steps for Disaster Preparation and Recovery

6/19/2020 (Permalink)

Image shows "Faster to Any Sized Disaster" Clip Art Storm Teams are Standing by, 904-636-0044.

Natural disasters can be terrifying. Especially if they affect your home or business, and those that depend on you. Although it’s scary to think about, there are a wide variety of different catastrophes that could strike your business, including floodshurricanestornadoes, fires, and more.  If one of these unfortunate events happens, you don’t want to find yourself unprepared! Discover the most important steps to take following a major disaster so you are able to recover quickly and safely.  

1.     Assess the Situation

As soon as the calamity has died down, check yourself and any family members to make sure no one is hurt. If you have any nearby neighbors, see if they are in need of any help. Turn off the gas and electricity in your home if it safe to do so, and avoid entering your home for a while, as there could be damage to your floors or ceilings that could cause them to collapse.

2.     Finding Food and Shelter

If your business no longer has running water, you can obtain it through emergency sources, such as rainwater, your hot water tank, your toilet reservoir, or ice cube trays. Shelters are usually assembled by the American Red Cross in emergency situations for those whose homes are too damaged to stay in; look for one of these if you feel your home or business is dangerous. The Federal Emergency Management Agency, as well as local churches and community services, are also good resources for any needs you might have in these dire situations.

3.     Be Cautious

Disasters always leave a trail of destruction behind; be wary of contaminated floodwaters, fallen power lines, or any criminals taking advantage of all the chaos. Don’t turn the gas back on in your home, as there could be a leak, and make sure your house is ventilated if you’re cooking over your fireplace.

4.     Recovering Important Information

One of the last steps of disaster rehabilitation and recovery is to salvage as many of the important documents from the wreckage, such as your insurance policies, birth certificates, driver’s license, deeds, wills, financial statements, and any other precious information. Although these procedures might be difficult, it will help you and your family recover from this crisis as quickly as possible.

Call SERVPRO of Mandarin with all Your Disaster Rehabilitation Needs!

If a disaster has affected your home, call SERVPRO of Mandarin for all your cleanup needs! Our disaster restoration services are available 24/7, 365 days per year; they include water and flood damage cleanup, mold remediation, odor control, reconstruction services, trauma cleanup, and fire and smoke damage cleanup. Don’t wait another moment if your home has been devastated; call us today at 904-636-0044.

Jacksonville Fire Safety Tips

6/9/2020 (Permalink)

Image depicts a badly burned cash register, black and charred.  A Jacksonville restaurant's cash register catches fire, badly burning the dining room, and putting soot throughout the kitchen.

A fire is something we never think can happen to you. It can. SERVPRO of Mandarin can help. Here are some tips for being ready if it does happen.

Although an emergency escape plan is not required for all businesses under the Occupational Safety and Health Administration (OSHA), it recommends your building have an emergency action plan to protect yourself, employees, and your business during an emergency situation. OSHA suggests the following steps when developing such a plan.

Organize emergency preparedness procedures and share them with your employees.

Once a plan is developed, post evacuation procedures, including routes and exits, where they are easily accessible to all employees. Ensure that all exits are marked and well lit, wide enough to accommodate the number of evacuating personnel, and unobstructed and clear of debris at all times. 

Conduct office evacuation exercises and drills. Designate a safe spot outside of the facility where employees can regroup, recover, and conduct a headcount. Once completed, evaluate how well the plan worked. You may need to make improvements.

If a fire does affect your home or business call SERVPRO of Mandarin right away. 904-636-0044

Blog 5: Recommendations for Property Owners

6/8/2020 (Permalink)

Clip art shows the interior of a classroom with a list of facilities SERVPRO can help clean. SERVPRO of Mandarin can help your business or commercial building keep your employees and guests safe by following CDC guidelines.

Recommendations for Property Owners

Beyond the cleaning and disinfecting performed by SERVPRO of Mandarin, property owners must understand that persons infected with the SARS-CoV-2 virus and/or COVID-19 that enter their property will potentially infect others and deposit the virus on surfaces.

According to the CDC, the virus is thought to spread mainly from person-to-person. This could be between people who are in close contact with one another (within about 6 feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.xxvii

The CDC has set up a webpage titled Preventing COVID-19 Spread in Communities which addresses homes, childcare, and K-12 schools, colleges and universities, work environments, healthcare settings, and large community events and mass gatherings.

For business purposes, the CDC recommends routine environmental cleaning. This should include routinely cleaning all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs; and provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.xxviii For structures that utilize an internal or external janitorial crew, it is recommended that they follow proper cleaning protocols established by the CDC.

xxvii https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html

xxviii https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Are You Prepared for an Emergency or Power Outage?

6/5/2020 (Permalink)

Photo shows an emergency kit from the American Red Cross with a backpack, water bottles, and first aid supplies. Knowing what to do until help arrives is the first step to being prepared.

You may need to survive on your own after an emergency for several days, sometimes up to a week. This means having your own food, water and other supplies in sufficient quantity to last for at least 72 hours, or until emergency crews arrive. Local officials and relief workers will be on the scene after a disaster, but they cannot reach everyone immediately. The nature of the disaster road conditions or flood waters may prevent help from arriving in a timely manner. 

Additionally, basic services such as electricity, gas, sewage treatment, water and telephones may be cut off. Your supplies kit should contain items to help you manage during these outages. 

If the power goes out keep your pipes from freezing by shutting off the valve that allows water to come into your home. Then, open any drain valves and all faucets and let them run until the pipes are empty (it's helpful to identify these valves in advance). Next, flush all toilets and pour denatured alcohol into toilets and sinks to prevent water in the traps from freezing. Do NOT use automotive antifreeze in case there's trouble with your water system; you don't want the antifreeze to contaminate your drinking water. You may, however, use nontoxic antifreeze that's made for winterizing motor homes.

Be prepared for a power outage by keeping necessary items centrally located in your home. Take the time to ensure that everyone in your family is aware of the "kit." Periodically check your kit to see that batteries operate properly. The following is a list of items that are suggested:

1.     Flashlights for each family member

2.     Battery-operated radio and clock

3.     Extra batteries

4.     Containers of bottled water (at least 1 gallon, per person, per day)

5.     Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants

6.     Non-electric can opener

7.     List of important phone numbers

8.     First-aid kit

9.     Prescriptions

Stock canned foods, dry mixes and other staples that do not require refrigeration, cooking, water or special preparation. Be sure to include a manual can opener and eating utensils. The following items are suggested when selecting emergency food supplies. You may already have many of these on hand.

•Store at least a three-day supply of non-perishable food.

•Choose foods your family will eat.

•Remember any special dietary needs.

•Avoid foods that will make you thirsty.

•Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.

•Ready-to-eat canned meats, fruits, vegetables and a can opener

•Protein or fruit bars

•Dry cereal or granola

•Peanut butter

•Dried fruit

•Nuts

•Crackers

•Canned juices

•Non-perishable pasteurized milk

•High energy foods

•Vitamins

•Food for infants

•Comfort/stress foods

These and many other helpful tips are available at ready.gov. Here is the link to tips for before, during, and after a severe weather event; http://www.ready.gov/severe-weather and https://www.ready.gov/build-a-kit. When severe storms strike Florida’s First Coast knowing what to do until SERVPRO of Mandarin arrives will make a difference. Contact us at 904-636-0044.

Blog 4: Clean up Procedures Related to COVID-19

6/4/2020 (Permalink)

Clip art shows a hand reaching for a door handle with animations of viral clusters floating around it. Call SERVPRO of Mandarin, 904-636-0044 for a free review of cleanup procedures designed for your facility.

Clean up Procedures

These procedures focus on the critical role cleaning plays in preventing the transmission of viruses, such as Coronavirus. Cleanup procedures may vary depending on the environment, but the general guideline includes [1] disinfectant selection, [2] cleaning and sanitizing of porous and non-porous surfaces, [3] disinfecting of non-porous surfaces, [4] cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, [5] post clean up evaluation, and [6] disposal of waste.

1. Disinfectant Selection

The CDC recommends usage of a disinfectant with the EPA-approved emerging viral pathogens claim. As of the date of this publication, there are no disinfectants that have been tested specifically for use against novel coronavirus SARS-CoV-2, the Cause of COVID-19. However, disinfectant manufacturers (including SERVPRO) are working with the EPA to have the emerging viral pathogen claim added to existing products that are designed to kill viruses similar to SARS-CoV-2. 

2. Cleaning and Sanitizing of Porous and Non-porous Surfaces

The CDC describes cleaning as removing germs, dirt, and impurities from surfaces or objects. Cleaning works by using a detergent and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.xx
Some materials cannot be cleaned with detergent and water without being damaged. For this reason, paper and paper products are not able to be cleaned and/or disinfected. Cleaning methods typically used on water sensitive materials such as vacuuming or dry sponging would not be capable of removing enough soil and residue to be effective.
For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces.xxi Surfaces that are not water sensitive, can be wet cleaned using a Hot Water Extraction or Deluxe Preconditioner and Rinse method. Upholstered items and carpets can be sanitized with certain disinfectants.
Affected laundry/linen items should be minimally handled. If the items can be laundered, SERVPRO of Mandarin will launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and then dry items completely. Otherwise, SERVPRO will use products with the EPA-approved emerging viral pathogens claims that are suitable for porous surfaces.xxii

• SERVPRO will wash items as appropriate in accordance with the manufacturer’s instructions, and if possible, will launder items using the warmest appropriate water setting for the items and dry items completely. Dirty laundry that has been in contact with an ill person can be washed with other people’s items.xxiv

• SERVPRO will clean and disinfect hampers or other carts for transporting laundry according to the guidance above for hard or soft surfaces.xxv

Non-porous materials like hard surface floors, cabinets, countertops, doorknobs, and plumbing fixtures can be wet cleaned using a variety of SERVPRO hard surface cleaners (general-purpose cleaners) and cleaning methods. All cleaning procedures will be performed in such a manner as to minimize the splashing, spraying, spattering, falling, aerosolization, cross-contamination, migration, and generation of infectious material. We will avoid cleaning techniques such as pressurized air or water sprays, which may generate droplets or bioaerosols.

3. Disinfecting of Non-porous Surfaces

The CDC describes disinfecting as killing germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.xxvi
The application method should be selected based on surface type, location of surface, amount of surface area, and manufacturer recommended application method. Disinfectants can be applied using a saturated towel, spray bottle, pump-up sprayer, electric sprayer, ULV Mister, or electrostatic sprayer. SERVPRO follows label directions for application and maintaining wet contact or dwell time as indicated by the manufacturer, which is critical.
Our technicians will be careful to prevent the overwetting of electronic items, such as phones and computers to prevent potential damage.

4. Cleaning and Disinfecting of Equipment, Tools, and/or Supplies Used for Cleanup Process

Any equipment, tools, and/or supplies used by SERVPRO of Mandarin for the cleanup process will be cleaned and disinfected using the cleaning methods described in steps 1 and 2. This is to ensure that potential contamination is not moved to other parts of the structure.

5. Post Clean Up Evaluation

At the time of this publication, there is no available surface test for the SARS-CoV-2 virus. There is currently no way to measure the effectiveness of the disinfection of SARS-CoV-2.

6. Disposal of Waste

SERVPRO of Mandarin will follow all applicable federal, state, provincial, and municipal laws regarding the packaging, transportation, and disposal of medical waste. All disposable PPE (i.e. gloves, disposable respirators, coveralls), cleaning towels, and other waste will be bagged and sealed within the work area.

xx https://www.cdc.gov/flu/school/cleaning.htm 

xxi https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

xxii https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

xxiv https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

xxv https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

SERVPRO of Mandarin is On-Site Quickly to Minimize Storm Damage

6/3/2020 (Permalink)

Photo shows flooded and muddy driveway to large commercial building. Large loss SERVPRO equipment is on the job. SERVPRO Large Loss Response Teams help remediate storm and flood damage no matter the size of the loss.

The weather in Northeast Florida can be unpredictable. You never know when a severe thunderstorm or other natural disaster is going to blow through town. Storm damage happens fast. Gusting winds knock down structures, hail damages roofs, lightning strikes, debris flies into buildings, and ongoing rain floods offices. When something like this happens, you don’t have to face it alone. Choose locally owned SERVPRO of Mandarin for the service you can trust. For 37 years SERVPRO of Mandarin has been serving Jacksonville communities providing fast, reliable and professional service.

Your Resource for 24/7 Emergency Support

SERVPRO is on call 24 hours a day, seven days a week. That means you can call us any time, day or night when facing weather-related damage. What’s more, we will send an expert crew immediately to help. Our quick response to emergency situations not only gives you help right when you need it, but also it can result in lower storm damage repair costs and/or limited contents damage for your business or home.

How Our Expert Storm Damage Restorations Solutions Work

The production staff at SERVPRO of Mandarin has the expertise and experience required to minimize potential damage and secure your property. Once you contact us about a specific natural disaster or weather damage restoration project, here is how our process works: 

  1. SERVPRO of Mandarin Production Manager or Crew Chief is on-site within one hour of your emergency call.
  2. Our team assesses the weather-related damages at your site.
  3. We create a plan for restoring your property to its preloss condition.
  4. We mobilize the specialized equipment required to mitigate secondary damage and loss.
  5. SERVPRO of Mandarin production team monitors the situation throughout the entire restoration process.

When you need work done at your property, SERVPRO of Mandarin stands ready to provide you fast and effective storm damage cleanup and relief. Call us anytime, 24/7/365 at 904-636-0044.

Hurricane Season is Here, 5 Preparedness Tips to Do Today

6/1/2020 (Permalink)

Photo shows American Red Cross Emergency Kit supplies including: batteries, flashlight, water, first aid kit, medicine, etc. have your Emergency Kit Ready in time for this year's storm season to keep your family safe.

Hurricane season has arrived and SERVPRO of Mandarin has preparedness steps that families and individuals can do today before the next storm approaches.

While the National Oceanic and Atmospheric Administration (NOAA) predicted a near-normal 2016 Atlantic hurricane season with 10 to 61 named storms, it is important to remember that it only takes one hurricane to devastate a community. In addition, caution cannot be limited to coastal states. Hurricanes can be just as destructive for inland communities.

5 Hurricane Preparedness Tips to Tackle Today 

1. Download the Red Cross Emergency App.

This new app provides expert advice on what to do before, during, and after hurricanes and other disasters. It also gives instant access to 35 customizable weather alerts, safety tips and preparedness information for 14 different emergencies; all in one free and easy to use.

2. Learn the difference between a Hurricane Watch and a Hurricane Warning.

As hurricane season approaches, it is also important to know the difference between the threat levels.

?  A Hurricane Watch is when conditions are a threat within 48 hours. It’s then time to review and update your hurricane plan. Get ready to act if a warning is issued, and stay informed.

?  A Hurricane Warning is when conditions are expected within 36 hours. It’s then time to complete your storm preparations and leave the area if directed to do so by authorities.

3. Create an evacuation plan for your family.

Planning and practicing your evacuation plan minimizes confusion and fear during the event. Find out about your community’s hurricane response plan. Plan routes to local shelters, register family members with special medical needs and make plans for your pets to be cared for. Obey evacuation orders. Avoid flooded roads and washed-out bridges.

4. Build an emergency kit.

The Red Cross advises that you should include a gallon of water per person, per day, non-perishable food, a flashlight, battery-powered radio, first aid kit, medications, supplies for an infant if applicable, a multi-purpose tool, personal hygiene items, copies of important papers, cell phone chargers, extra cash, blankets, maps of the area and emergency contact information.

5. Pay attention to the weather forecast and stay informed.

Listen to an NOAA Weather Radio or critical information from the National Weather Service (NWS)

6. Download the SERVPRO Ready Plan App. 

This is an invaluable tool if you own a home or commercial building. The SERVPRO Ready Plan App is a part of the SERVPRO Emergency Ready Profile which is a start-up approach that provides critical information needed to begin mitigation and recovery services.

SERVPRO of Mandarin provides emergency service 24/7/365. Our team of professionals are committed to providing firewater and biohazard cleanup and restoration services for all Jacksonville communities and business. SERVPRO of Mandarin also offers top-quality professional cleaning services for all Jacksonville homes and businesses. Call us anytime and speak to a SERVPRO professional, at 904-636-0044.

Blog 3: Isolation and Ventilation Related to Viral Decontamination

6/1/2020 (Permalink)

Photo shows temporary ducting helping cycle air out of the building. SERVPRO of Mandarin installs temporary ductwork to help ventilate the affected area, to cycle fresh air in from the outside.

Isolation and Ventilation

Feasible engineering and work practice controls will be utilized by SERVPRO of Mandarin during viral decontamination services to minimize employee exposures to airborne infectious disease. Examples of engineering controls include airborne infection isolation rooms (AIIR), exhaust ventilation, air filtration, and air disinfection.xii 

We will close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize the potential for exposure to respiratory droplets.xiii This is normally accomplished by closing doors or erecting critical barriers with 6 mil polyethylene sheeting to facilitate source containment. The work area shall be locked when unattended. A Biohazard sign can be provided by SERVPRO of Mandarin and be posted at any potential entry point to the work area. 

The CDC recommends opening outside doors and windows to increase air circulation in the area. If possible, we will wait up to 24 hours before beginning cleaning and disinfection.xiv Based on existing bioremediation standards, there is value in controlling airflow from affected to unaffected areas. To control the spread of aerosolized contamination, workers can put the contaminated area under HEPA-filtered negative air pressure. This air should be exhausted outside the structure when practical. If possible we will engineer an air change rate of ≥6 mechanical air changes per hour (ACH).xvi

If utilizing negative pressure, pressure differentials will be monitored to ensure that air is always flowing from the surrounding area into the work area. Negative pressure can be monitored either continuously or periodically. Monitoring methods include chemical aerosols (e.g., smoke tube), differential pressure-sensing devices (e.g., manometer), and physical indicators (e.g., flutter strips).xvii If using a manometer, it is recommended to achieve a pressure differential of ≥0.01 inch of water gauge.xviiixix

xii https://www.dir.ca.gov/dosh/coronavirus/

xiii https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

xiv https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

xvi https://www.cdc.gov/mmwr/preview/mmwrhtml/rr5417a1.htm

xvii https://www.cdc.gov/mmwr/preview/mmwrhtml/rr5417a1.htm

xviii https://www.cdc.gov/mmwr/preview/mmwrhtml/rr5417a1.htm

xix https://www.cdc.gov/infectioncontrol/guidelines/environmental/background/air.html

Keep Your Family Prepared for Disaster in Northeast Florida

5/29/2020 (Permalink)

Photo shows a green SERVPRO house clip art with the phrase "Where will your family meet if disaster happens?" written inside. Being prepared for a disaster is the first step to keeping your family safe, and weathering the storm.

Keep your family prepared in 2020 with this Emergency Checklist from our partners at the American Red Cross.

1. A gallon of water per person, per day.

2. Supply of non-perishable packaged or canned food and a manual can opener.

3. Change of clothing, rain gear, and sturdy shoes.

4. First aid kit and prescription medications.

5. Battery-powered radio, flashlight and plenty of extra batteries.

6. Credit cards, cash, and an extra set of home and car keys.

7. List of family physicians.

8. Special items of elderly or infant family members.

Do not forget to make arrangements for pets.

Visit the American Red Cross for more information, and call SERVPRO of Mandarin at 904-636-0044 if you experience property damage related to storms.

Fire Prevention Tips: Make a Checklist

5/29/2020 (Permalink)

Image shows Clip Art from the American Red Cross showing a parent and child with a smoke alarm. Install smoke alarms, and inspect them regularly to keep your family safe.

A safety checklist is a must for being prepared for a fire.

SERVPRO of Mandarin would like to advise you to take personal responsibility and prepare long before a fire threatens your home and your family’s safety.

Sit down with your family and review this fire safety checklist:

  • Install and maintain a working smoke alarm and carbon monoxide detector in every bedroom, outside of every sleeping area and on every level of the home, including the basement, and remember to change the battery at least once a year.
  • Interconnect all smoke alarms throughout the home. This way, when one sounds, they all do.
  • Test alarms at least monthly by pushing the test button.
  • Replace all smoke alarms when they are 10 years old or sooner if they don’t respond properly.
  • Make sure everyone in the home knows the sound of the smoke alarm and understands what to do when they hear it.
  • Know where your fire extinguisher is mounted, and make sure everyone in the family knows how to use it.
  • Designate two escape routes from each bedroom and practice them regularly.
  • Teach everyone the "Stop, Drop, and Roll" technique in case clothing catches on fire.
  • Avoid storing old mattresses in the home or garage.
  • Teach kids that matches, lighters, and candles are tools, not toys. If you suspect that a child is playing with fire, check under beds and in closets for telltale signs like burned matches. Matches and lighters should be stored in a secure drawer or cabinet.

Mold, Did You Know?

5/27/2020 (Permalink)

Fungi and Mold occur naturally in the environment. Yeast is an example of once such fungi.An edible mushroom is simply a type of Fungi, and lifesaving antibiotics are a product of mold - Penicillin chrysanthemum. The unique flavor of blue, sharp and smelly cheeses is the result of Mold. 

Even though some forms of Mold can add value to our lives, other forms can be harmful. Excessive amounts of Mold, and/or simple exposure to Molds and Spores may present health problems for some people. 

Intrusion of Water into your home or business can cause Mold growth, but don't worry. SERVPRO of Mandarin is here to help. Call us today if suspect you may have Mold growth in your home or business, 904-636-0044. If you hire us to do the Mold remediation, we will subtract the estimate from your bill!

How to Conserve Water

5/20/2020 (Permalink)

Photo shows water cycle clip art. It is important to conserve water on the First Coast and help sustain our natural resources.

Water conservation is something that we can all participate in, even in areas where water seems abundant.  In addition to saving money on your water bill, water conservation helps prevent water pollution in nearby lakes, rivers and local watersheds.

Saving water at home does not require any significant cost outlay. For example, 75% of water used indoors is in the bathroom, and 25% of this is for the toilet. The average toilet uses 4 gallons per flush. You can invest in a ULF (ultra-low flush) toilet which will use only 2 gallons per flush. But you can also install a simple tank bank, costing about $2, which will save .8 gallons per flush. This saves 40% of what you would save with the ULF toilet. Using simple methods like tank banks, low-flow showerheads and faucet aerators you can retrofit your home for under $100.

Using water-saving features you can reduce your in-home water use by 35%. The average household, which uses 130,000 gallons per year, could save 44,00 gallons of water per year. On a daily basis, the average household, using 350 gallons per day, could save 125 gallons of water per day. The average individual, currently using 70 gallons per day, could save 25 gallons of water per day.

For more tips on saving water go to: https://www.watercalculator.org/save-water/.

All It Takes Is One Spark

5/18/2020 (Permalink)

All it takes is one spark that ignites into a flame to change your life in an instant. Any fire can be devastating. The most important thing after a fire is the safety of your family and pets. Once everyone is safe and secure, it’s time to work a plan for what to do after fire damages your home and property. SERVPRO has created this checklist of safety precautions and more to begin recovery after fire damage.

What to Do After a Fire

Call your insurance company immediately after a fire. Following ironing the details with your insurance company, contact SERVPRO so the fire damage cleanup process can begin quickly. Make sure to notify your mortgage company of the fire as well. If you’re not sure that the home is structurally safe, have it inspected by a certified structural engineer or building inspector before going near.

  • Take pictures of all exterior damage, noting broken windows or entrances that are no longer secure.
  • Make arrangements to board-up broken windows and secure the property during the cleanup and restoration process.
  • Shut off propane tank systems and make an appointment for it to be inspected for safety.
  • Do not attempt to reconnect utilities on your own.
  • Be aware that rodents, snakes, or other animals may have entered your home.

Inside the home:

  • Don’t flip on electrical switches in any room with standing water from firefighting efforts.
  • Don’t enter any room if you hear popping or see sparking.
  • Turn off the power at the main electrical panel.
  • Try not to touch anything covered with soot; it’s easy to transfer it to other areas of the home, making the cleaning process more difficult.
  • Wear closed-toe shoes or boots, long sleeves, long pants, and gloves to protect against soot and any other contaminants as you go through the home.
  • Try to locate important papers and other documents that you’ll need.
  • Handle burned money as little as possible. You can take its remains to a Regional Federal Reserve Bank for replacement.
  • Begin taking inventory of the building damage and all damaged items.
  • Begin saving receipts for any expenses incurred after the fire. These may be needed when filing insurance claims.

Fire Damage Cleanup and Remediation

We have the expertise as well as the right products and equipment to safely and effectively clean and restore a home after a fire. Fire damage includes more than just items burned. There will be soot, smoke, and water damage as well.

A professional cleaning team will assess the damage to flooring, drywall, cabinets, furniture, and more before developing a plan for a thorough cleanup. Additionally, mold growth may be a concern after rooms and items have been saturated with water during the fire-fighting efforts.

Items that may need to be cleaned for soot and smoke removal include but are not limited to:

  • Carpets and area rugs
  • Flooring: hardwood, tile, and vinyl
  • Woodwork and other hard surfaces like countertops and cabinetry
  • Electronics and appliances
  • Furniture and upholstery
  • Draperies, linens, and clothing
  • Books, artwork, papers, and documents

Blog 1: Protocol and Planning for COVID-19 Positive Decontamination

5/18/2020 (Permalink)

Clip art shows SERVPRO employee in full PPE and says: "Professional Specialty Cleaning to the Rescue." SERVPRO of Mandarin, serving South Duval and North St. Johns counties, has been protecting our customers from viral pathogens for over 35 years.

Cleanup Scope of Work and Planning

The CDC encourages cleaning of high touch surfaces such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum.vii These same surfaces are mentioned in the CDC's guidance for commercial spaces as well. viii Building and spaces greatly differ. Each location will require individual planning. Cleaning removes the soil and dirt that harbors the infectious agents while disinfecting kills the remaining environmental pathogens.ix Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for the prevention of COVID-19 and other viral respiratory illnesses in community settings.x Both cleaning and disinfecting are a part of SERVPRO of Mandarin's scope of work and plan. The cleanup scope is dependent on the type of coronavirus situation.

1. High Touch Cleanup: Cleanup of high touch surfaces is required for a situation involving a person who is suspected to have COVID-19 or a Person Under Investigation (PUI); which is someone who is involved in a quarantine situation or has come in contact with someone who has been in a quarantine situation, or has come in contact with someone testing positive. This includes cleaning and disinfecting of high touch nonporous surfaces and cleaning and sanitizing of high touch porous surfaces.

2. Enhanced Cleanup: Enhanced cleanup is required for an area in which a person who has been confirmed positive for COVID-19 has inhabited. This includes cleaning and disinfecting of all nonporous surfaces and cleaning and sanitizing of all porous surfaces. This enhanced cleaning includes walls up to 8 feet (breathable air) but excludes ceilings.

A combination of High Touch Cleanup and Enhanced Cleanup may be needed within a structure based on where the infected individual has directly traveled or occupied.  

Some items may need to be pretested to determine if cleaning and disinfecting are possible without causing damage. SERVPRO of Mandarin is always cautious of valuable pieces of art; some cleaning processes could cause damage to these items. A part of the scope of work will include protective measures such as isolation and containment, safety training, personal protective equipment, and supervision of safe work practices to ensure the health and safety of occupants and workers. The scope of work will be created and agreed upon by YOU, the customer, and the SERVPRO of Mandarin to ensure a set of agreeable expectations. The customer needs to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. This will be documented with the form Request for Cleaning and Disinfection to Limit the Survival of Emerging Viral Pathogens - including Coronavirus 3-10-2020. The structure would not be protected from future SARS-CoV-2 contamination if an infected person were to enter and occupy the building after disinfection.

vii https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fhcp%2Fguidance-prevent-spread.html

ix https://www.issa.com/education/cleaning-for-infection-prevention

x https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

Blog 2: Protecting You and Our Employees With Proper PPE and Training

5/18/2020 (Permalink)

A SERVPRO of Mandarin employee dressed in a full face respirator and coveralls standing in front of a SERVPRO van. Our team is trained and prepared in safety and protective equipment to help keep YOU, our customers, and US safe.

Worker Safety Training

SERVPRO of Mandarin takes great responsibility to help ensure employees entering and working in areas contaminated with biological or infectious matter or in designated areas where contaminated contents are being handled and decontaminated have received proper training and personal protective equipment (PPE).

Our safety training includes hazard communication, proper PPE selection, proper donning and doffing procedures, proper personal hygiene, and incident reporting.

• Hazard communication: Inform workers of hazards related to the work being performed, chemicals they will be using, and the importance of PPE usage.

• Proper PPE selection: Inform workers that personal protective equipment is required within the work area. Inform workers that they will be wearing respiratory protection, disposable coveralls, eye protection, and hand protection. Inform workers that coveralls and gloves are disposable and should be changed prior to re-entering the work area. Inform workers on the cleaning and decontamination process required for any reusable PPE.

• Proper donning and doffing procedures - Inform workers that personal protective equipment must be put on and taken off following a specific procedure.

• Proper personal hygiene – Inform workers that specific hygiene practices must be followed.

• Sign In/Out: Inform workers they will be required to sign in and sign out of the work area. 

• Incident reporting – Inform workers that any exposure to infectious materials (skin, eye, mouth, mucous membrane) must be reported to the supervisor immediately. If contact with blood or Other Potential Infectious Material (OPIM) occurs, skin must be washed with soap and water or eyes, and mucous membranes flushed with water immediately.

Personal Protective Equipment (PPE)

Personal protective equipment (PPE) should be selected and used to maintain worker health and safety.

• Respirators: Due to potential respiratory exposure, at a minimum, an N-95 respirator should be worn by all workers. Tight-fitted respirators may also be worn including half-mask respirators or full-face respirators; with P100 filters.xi This includes air-purifying respirators (APR) and powered air-purifying respirators
(PAPR). An APR or PAPR is recommended for Enhanced Cleanup.

• Coveralls: Coveralls with attached hood and boots should be worn by all workers. For added protection, other options such as disposable non-permeable coveralls with a separate boot cover or disposable non-permeable coveralls with built-in booties may be considered. All coveralls should have a storm flap over the front zipper. The appropriate size is typically coat size or coat size plus one. Recommend XL and XXL sizes.

• Gloves: Disposable gloves, 4-mil nitrile should be used for outer glove and a 5-mil nitrile long-cuff glove for the inner glove. Two different color gloves, one for inner and one for outer, would allow for tears to be noticeable; this is recommended but not required.

• Tape: Tape should be used to seal gloves to coveralls.

• Face Shield or Goggles: If using an N-95 or half-mask respirator, eye protection should include a face shield or goggles.

A designated area will be established for donning and doffing PPE outside the work area. All donning and doffing will take place in this designated area. This area will have to be cleaned, disinfected, and maintained. Donning procedures will be established and adhered to throughout the cleaning and disinfecting process. Cleanup personnel will don PPE prior to entering the work area and engaging in cleaning and disinfecting surfaces, and/or manipulating contents. Donning procedures will be observed by trained personnel. During the cleaning and disinfecting process, cleanup personnel will keep their PPE on while working in the space. Cleanup personnel will avoid touching any exposed skin while working to limit dermal exposure. Doffing procedures will be established and adhered to throughout the cleaning and disinfecting process. When removing PPE and other soiled materials, we will not allow the outer surfaces of PPE and other soiled materials to contact bare skin. Doffing procedures will be observed by trained personnel. Personal hygiene best practices will be observed after exiting the workspace.

xi https://www.dir.ca.gov/title8/5144.html

Water Damage and Flood Water Removal

4/8/2020 (Permalink)

Photo shows a SERVPRO dehumidifier set up to help dry a home that flooded. If your home suffers flood damage call SERVPRO of Mandarin, 904-636-0044.

Water damage can cost home owners thousands of dollars to fix. When water gets into a structure and it is dried incorrectly, the wood can rot and mold and mildew can form making the occupants extremely ill. Trained and certified to the highest standards in the industry, our professional production team responds immediately - 24 hours a day, 7 days a week - to mitigate loss and meet every challenge with professionalism, reliability, compassion and respect. Our technicians identify the full extent of moisture damage, both obvious and unseen, by using sensors such as moisture detectors and state of the science technology. 

Meanwhile, we help homeowners overcome their feeling of helplessness by explaining the process in a way that they can understand what is happening, what to expect, and what they can do. SERVPRO of Mandarin’s commitment to customer excellence includes insurance professionals; which means that insurance agents and claims adjusters can expect effective, ongoing communication and reporting. We understand insurance industry requirements. Our professional production team will provide a complete estimate, including photos, to the agent or adjuster within 24-48 hours.

Call SERVPRO of Mandarin and get quality water damage restoration services, fire and smoke damage restoration, mold and mildew removal and if your home, business or insurance customer needs one of our large selection of biohazard removal services, we are ready, trained and equipped to provide you with any clean up, mitigation and restoration service. Call us today at 904-636-0044 or like us on Facebook for more safety tips.

How to Prevent and Stop Mold Growth

4/1/2020 (Permalink)

Indoor mold has the power to damage building materials and finishes. Like weeds, mold spreads, growing on surfaces like walls, ceilings, and tile grout. Fortunately, mold growth can be stopped and SERVPRO of Mandarin can help you determine how to prevent mold growth in the future.

SERVPRO of Mandarin knows how to stop mold growth effectively and how to prevent mold from returning to your home. When you discover mold in your home, don’t hesitate. Contact the mold remediation professionals at SERVPRO of Mandarin; with more than 37 years of experience, we have the expertise to deal with mold safely. You won’t have to worry about the mold spreading to other areas of your home or it affecting your family and pets during the remediation process.

Mold Damage

Mold loves moisture and cannot thrive without it. Mold often develops in areas where there has been water damage from a broken pipe, leaking window or roof, or after a basement flood. Many homes develop mold issues in bathrooms without adequate ventilation and closets that share a wall with those bathrooms. Mold causes the deterioration of ceiling tiles, grout, caulking around tubs and showers and it destroys any type of paperboard quickly.

How to Stop Mold

The key to eradicating mold indoors is to cut off its moisture supply. Mold thrives in moist, humid conditions. Eliminate those conditions and you can stop mold growth and prevent its return. The quick extraction of floodwater is the first step. Whether it’s seepage from foundation cracks, a leaky roof or a broken water line, that standing water needs to be removed quickly.

After any standing water is removed, the drying and dehumidification process can begin. Remember, it’s all about removing moisture, including excess moisture in the air. Dehumidifiers and fans can be a great help during this part of the mold removal process.

Area rugs will need to be removed, cleaned and dried and wall-to-wall carpeting may need professional cleaning to remove all traces of mold and its musty smell. Depending on the situation, furniture, draperies and other upholstered items also will need cleaning. Remove any cardboard boxes that have been contaminated with mold and only transfer their contents to totes after everything has been inspected and treated for mold growth.

In the bathroom: For mold issues in bathrooms, make sure the room has a working exhaust fan (which usually installed in the ceiling near the light fixture). Run the exhaust fan whenever anyone takes a shower or a bath to reduce as much humidity (moisture) from the air. Wipe down bath and shower tiles after use to keep moisture to a minimum and inhibit the growth of mold.

SERVPRO of Mandarin is ready to serve the Jacksonville area 24/7/365. Contact us at 904-636-0044 for all your Microbial, Water, Fire, Smoke damage or other cleaning needs.

Getting Back to Work, Commercial Water Damage Restoration

3/1/2020 (Permalink)

Photo shows lifts and workers in PPE cleaning a soot damaged ceiling. SERVPRO of Mandarin crews work around the clock to clean fire and water damage at this convention center in St. Johns County.

Commercial water damage restoration not only restores a building. It restores jobs and income to the people employed there, products or services to customers, and a healthy environment for everyone who utilizes the structure. If it’s not done right, or on time, the ultimate result can be the closing of a facility, relocation elsewhere, and severe impact to a private business or public organization’s bottom line. Because the scope of water damage in commercial settings is frequently wider and more extreme than in a residential scenario, water damage remediation specialists with experience specific to commercial buildings are positioned to provide effective emergency service when the need arises.

Here’s a typical protocol utilized in commercial water damage restoration:

  • All areas contacted with water are inventoried, including affected building materials and furniture. Any wet carpet must be located and identified.
  • Wet ceiling tiles may be removed and discarded after the event. Ceiling tiles usually are not salvageable.
  • A moisture meter should be utilized to check for water-damaged drywall. Disinfection and mold control techniques may need to be initiated.
  • Wet electrical components are assumed to be hazardous. A qualified maintenance technician or electrician should cut off power to affected areas. Inspection by a building inspector or electrician is required to determine the need to replace wet wiring, circuit breakers, outlets and light fixtures.
  • Upholstered furniture wet by flood water, roof leaks, or sewage should be discarded. Furniture contacted by drinking water can be air-dried if done within 24 hours. Laminate or hardwood furniture can be cleaned with a disinfectant solution and reused; particle board furniture may be discarded.
  • Carpet contaminated by sewage must be disposed. Carpet wet by drinking water or rain water through roof leaks may have water extracted and then be sterilized.

For experienced commercial water damage restoration, contact the professionals at SERVPRO of Mandarin at 904-636-0044.

Water: One of the Most Common Sources of Property Damage

2/29/2020 (Permalink)

Broken water pipe, busted hot water heater, leaking dishwasher, broken ice maker line, washing machine over flowing, torrential rain, flooding, or sewage backup, they all likely lead to the same result: Water Damage. Water Damage can wreak havoc on your home if proper water removal and drying doesn't become a priority after it's discovered. While you likely already know the importance of proper water mitigation following a water loss, there’s still a lot that may surprise you about water damage situations. With that in mind, here are some essentials you should know about water damage remediation: 

  1. The more polluted the water, the worse your situation. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) classifies water into three categories in its S500 Standard: Category 1, Category 2 and Category 3. Category 1 is generally sanitary water, Category 2 is significantly contaminated water, and Category 3 is grossly contaminated water. The category of water on any loss will dictate how it's restored as well as how much can be salvaged.
  2. Mold can begin to grow within 48 to 72 hours. All it needs to thrive is spores, a food source (i.e. wood, drywall, etc.), the right temperature (i.e. high humidity) and moisture.
  3. Fast action is crucial.Whether you're experiencing residential water damage or commercial water damage, to begin processing an insurance claim, your agent needs to know about a water damage situation immediately. The agent needs to know what happened, how it happened, the source of the water, etc. The longer you wait, the worse the situation gets.

Emergency Water Damage Restoration Services 

It’s also worth emphasizing how important quick response time is, and that's where SERVPRO of Mandarin can help you in your time of need. SERVPRO of Mandarin will arrive on scene within 1 hour of receiving your call and get to work. Our IICRC certified technicians first inspect the property for safety concerns, develop a structural drying plan, extract all water, set up the appropriate equipment to dry the affected area, etc. Our highly-trained technicians use industry proven water mitigation and drying techniques to efficiently remove moisture from deep within the floor, walls and even the hardest-to-reach areas of the home. It's this fast response time, proven water damage mitigation techniques and cutting edge equipment that help result in lower repair costs and/or limited contents damage.

For more information about water damage restoration contact us at 904-636-0044 or visit our Facebook page for more tips and information.

Winter Heating Hazards

2/24/2020 (Permalink)

50% of all residential heating-related fires are reported during the months of December, January, and February.

Even in Florida, winter brings us shorter and colder days. Most of us like a comfortable and cozy room whether it be in the workplace or our homes. Did you know that heating equipment is the leading cause of home fire deaths? According to the National Fire Protection Association, $1 billion in property damage is due to heating equipment. Some of the common sources are fireplaces, wood-burning stoves, and portable heaters. 

Here are a few safety tips this winter.

  • Keep anything flammable at least three feet away from any heating source
  • keep yourself, children, and pets at a three-foot radius away from any open fires or portable heaters
  • Make sure all fireplaces have a metal screen in front of them and all ashes are cool before disposing
  • Always turn off portable heaters when leaving a room or going to bed
  • Always use the correct fuel for space heaters 
  • Ensure all chimneys are cleaned and inspected annually
  • All heating equipment installation needs to be done by a professional 
  • Test all smoke alarms monthly

DIY or Call a Pro?

2/12/2020 (Permalink)

Photo shows a home in the background and a professional contractor wearing a tool belt in the foreground. DIY Projects Can Produce Costly Mistakes, Call the Professionals at SERVPRO of Mandarin, 904-636-0044.

Many home repairs and improvement projects are simple enough to do yourself, but some require the special skills, expertise and the tools of a professional. Attempting a task on your own may save you money, but a botched repair can cost you more in the long run. Below is a list that can help you decide between doing it yourself and hiring a professional:

Painting

Painting walls is an easy DIY project that almost anyone with a steady hand can do. Before applying a coat of paint, fill in holes with spackling paste and use masking tape to protect exposed areas.

Floor upgrades

Repairing and cleaning wood or vinyl floors is a DIY job. Use adhesive to repair vinyl seams and a brown crayon to fill scratches in wood floors. However, consider a professional to install hardwood floors; a job that requires precise line up of planks. For floors that have been damaged by flooding or a house fire, always call a professional.

Electrical repairs

Replace incandescent light bulbs with CFLs and LEDs yourself. Installing outlet covers and switch plates is also a simple task. Unless you have the right expertise, hire a professional to install heavy fixtures, add new power outlets or for rewiring. Ignoring this advice can result in personal injuries or costly mistakes.

Plumbing work

Easy projects you can do yourself include replacing faucet washers and toilet flappers, unclogging drains and installing new shower heads. Call a professional for moving or installing plumbing pipes and fixtures, to avoid the risk of extensive (and expensive) water damage.  

Installing tile

With the necessary tools, you can install a backsplash and replace cracked tiles on your own. Hire a contractor to install tiles on large floors and walls. Always call a restoration professional if you suspect water damage or mold behind tile.

If you need an expensive tool that you will only use once, don't buy it! Rent it or hire a contractor who already owns that equipment. Remember that planning ahead and knowing your strengths and weaknesses are important elements in the success of a DIY project.

For water, fire, smoke and mold removal services, you can always count on a SERVPRO of Mandarin.  We available 24/7/365, (904) 636-0044

September is National Preparedness Month

1/2/2020 (Permalink)

SERVPRO of Mandarin wants to encourage individuals, families, businesses and communities to take action! September is an ideal time for individuals and families to update their emergency supply kits and family emergency plans and to become better informed about different threats and local emergency plans. Many things can change over the course of a year, and it is imperative that the entire family have the most up-to-date emergency contact information and a family emergency plan as they head back to school and work. It’s about talking to your families and figuring out what you should do if an emergency happens in your community.  Where will we meet?  What emergency supplies will we need and where should we keep them?

One of our missions at SERVPRO® of Mandarin has always been to contribute to the communities where we live and work. This month we have an extraordinary opportunity to make a difference by joining forces with companies and communities throughout Northeast Florida to help prepare our families, friends, colleagues, neighbors and communities for emergencies, whether naturally occurring or man-made.

One simple thing that individuals and families can do to be prepared is to have a family emergency plan. To develop one we should ask ourselves some important questions such as, “In the event of an emergency, is there a safe place for my family to meet?” This is especially important if you aren’t allowed back into your home or neighborhood. “What is the evacuation location and plan of my child’s school?” “Does everyone in the family have one another’s contact information and the contact for an out-of-town relative to take roll-call?”

Biohazard and Vandalism Clean-Up Tips

1/1/2020 (Permalink)

For almost 40 years SERPVRO of Mandarin has helped south Jacksonville homeowners and businesses with fire, smoke and water damage clean up. But did you know that SERVPRO of Mandarin professionals are trained and certified in Bio-Hazard clean up? Here are some helpful tips on what to do until help arrives if you experience crime scene, vandalism or bio-hazard damage in your home or business.

VANDALISM DAMAGE

DO:

·         Hose or wash egg damage from your building exterior as soon as possible

·         Vacuum glass particles from carpets

·         Save containers which reveal the ingredients of spilled inks, cosmetics, and paints

DON’T

·         Don’t attempt to remove ink, paint or cosmetic stains.

·         Operate damaged lamps or appliances

·         Discard furniture wood chips, broken pieces from porcelain, furniture or art objects.

Harmful Waste

(Sewage, bloodborne pathogens, etc.)

DO:

·         Stay out of affected areas

·         Call emergency service personnel if the situation is life-threatening

·         Treat all bodily fluids as if they are contaminated.

DON’T

·         Attempt cleanup of any kind

·         Touch or handle items that might be contaminated with bodily fluids.

These Emergency Tips will assist you in taking the proper actions until SERVPRO of Mandarin professionals arrive at your home or business.

Please follow these Dos and DON’Ts to help reduce damage and increase the chances of a successful restoration. Call SERVPRO of Mandarin at 904-636-0044 for assistance with any Bio-Hazard cleanup.  We are available 24/7/365 to serve all Jacksonville residents and businesses.

Are You Prepared?

10/29/2019 (Permalink)

"What would your family do? Would you know where to meet?" Talk to your family about these important issues! You never know when a disaster could strike. 

It is important at least once a year to get together with your family and come up with a plan. The following is a list of some important things to consider when getting you family's plan in place.

-"Where will we meet if our neighborhood is evacuated, or we are not allowed to go home by law enforcement?"

-"Is there a trusted neighbor, friend, or relative that can pick up the kids if parents can not get to them? Are they already on the pre-approved pick-up list for that child's school?"

-"Do you have a list of medications handy, and are they up to date which prescriptions filled regularly? This includes pets as well."

-"Make a list of shelters that allow pets ahead of time, and have a plan in place for pets if you cannot get them to a shelter. If you are staying with a relative, make sure your pet can come to, and purchase supplies ahead of time so your pet will be comfortable on a spare of the moment road trip."

-"If you have an elderly family member/friend, or a special needs family member/friend in an assisted living facility, learn that facility's evacuation plan and ask questions. Will they provide transportation for that family member, or will you need to get them? What would you do if you couldn't get to them, or got separated?"

-"Make a disaster kit! If you are riding out a disaster or are in a voluntary evacuation zone, you could be without water or power for days. Include water, non-perishable food, first aid kit, medications, pet supplies and pet food, flashlights, batteries, crank radio, wet wipes, and cleaning supplies you don't need water to use. Ever toilet paper and paper towels are also a good idea. Fill up your bath tub with water before disaster strikes so you can use that water to flush your toilets."

Be Prepared For a Hurricane

10/29/2019 (Permalink)

How to Prepare for a Hurricane.....

Hurricanes are massive storm systems that form over ocean water and often move toward land. Threats from hurricanes include high winds, heavy rainfall, storm surge, coastal and inland flooding, rip currents, and tornadoes. The heavy winds of hurricanes can cause damage or destroy homes, buildings, and roads, as well as cause power, water, and gas outages. These effects can injure or kill people, disrupt transportation, and pollute drinking water. Hurricanes cause deaths and injuries primarily from drowning, wind, and wind-borne debris. The impact from hurricanes can extend from the coast to several hundred miles inland.

To find your risk, visit FEMA’s “Know Your Risk Map.” Be better prepared for this hurricane season, and learn more at ready.gov/prepare. Now/Prepare Sign up for local alerts and warnings. Monitor local news and weather reports. Prepare to evacuate by testing your emergency communication plan(s), learning evacuation routes, having a place to stay, and packing a “go bag.” Stock emergency supplies. Protect your property by installing sewer backflow valves, anchoring fuel tanks, reviewing insurance policies, and cataloging belongings. Collect and safeguard critical financial, medical, educational, and legal documents and records. During/Survive Follow guidance from local authorities. If advised to evacuate, grab your “go bag” and leave immediately. For protection from high winds, stay away from windows and seek shelter on the lowest level in an interior room. Move to higher ground if there is flooding or a flood warning. Turn Around Don’t Drown.® Never walk or drive on flooded roads or through water. Call 9-1-1 if you are in life threatening danger.

After/Be Safe Return to the area only after authorities say it is safe to do so. Do not enter damaged buildings until they are inspected by qualified professionals. Never walk or drive on flooded roads or through floodwaters. Look out for downed or unstable trees, poles, and power lines. Do not remove heavy debris by yourself. Wear gloves and sturdy, thick-soled shoes to protect your hands and feet. Do not drink tap water unless authorities say it is safe. 

Hurricane Preparedness

9/24/2019 (Permalink)

Hurricane Dorian Satellite Hurricane Dorian

Hurricanes are massive storm systems that form over warm ocean waters and move toward land. Potential threats from hurricanes include powerful winds, heavy rainfall, storm surges, coastal and inland flooding, rip currents, tornadoes, and landslides. The Atlantic hurricane season runs from June 1 to November 30. The Pacific hurricane season runs May 15 to November 30. Hurricanes:

  • Can happen along any U.S. coast or in any territory in the Atlantic or Pacific oceans.
  • Can affect areas more than 100 miles inland.
  • Are most active in September.

IF YOU ARE UNDER A HURRICANE WARNING, FIND SAFE SHELTER RIGHT AWAY

  • Determine how best to protect yourself from high winds and flooding.
    • Evacuate if told to do so.
    • Take refuge in a designated storm shelter, or an interior room for high winds.
  • Listen for emergency information and alerts.
  • Only use generators outdoors and away from windows.
  • Turn Around, Don’t Drown! Do not walk, swim, or drive through flood waters.

Storm Surge

Storm surge is water from the ocean that is pushed toward the shore by the force of the winds swirling around a hurricane. Storm surge is fast and can produce extreme coastal and inland flooding. When hurricanes cause storm surge, over 20 feet of water can be produced and pushed towards the shore and several miles inland destroying property and endangering lives in its path.  

Be Informed

  • Storm surge is historically the leading cause of hurricane-related deaths in the United States.

  • Water weighs about 1,700 pounds per cubic yard, so battering waves from surge can easily demolish buildings and cause massive destruction along the coast.

  • Storm surge undermines roads and foundations when it erodes material out from underneath them.

  • Just one inch of water can cause $25,000 of damage to your home. Homeowners and renter’s insurance do not typically cover flood damage.

Prepare NOW

  • Know your area’s risk of hurricanes.
  • Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.
  • If you are at risk for flash flooding, watch for warning signs such as heavy rain.
  • Practice going to a safe shelter for high winds, such as a FEMA safe room or ICC 500 storm shelter. The next best protection is a small, interior, windowless room in a sturdy building on the lowest level that is not subject to flooding.
  • Based on your location and community plans, make your own plans for evacuation or sheltering in place.
  • Become familiar with your evacuation zone, the evacuation route, and shelter locations.
  • Gather needed supplies for at least three days. Keep in mind each person’s specific needs, including medication. Don’t forget the needs of pets.
  • Keep important documents in a safe place or create password-protected digital copies.
  • Protect your property. Declutter drains and gutters. Install check valves in plumbing to prevent backups. Consider hurricane shutters. Review insurance policies.

When a hurricane is 36 hours from arriving

  • Turn on your TV or radio in order to get the latest weather updates and emergency instructions.
  • Restock your emergency preparedness kit. Include food and water sufficient for at least three days, medications, a flashlight, batteries, cash, and first aid supplies.
  • Plan how to communicate with family members if you lose power. For example, you can call, text, email or use social media. Remember that during disasters, sending text messages is usually reliable and faster than making phone calls because phone lines are often overloaded.
  • Review your evacuation zone, evacuation route and shelter locations. Plan with your family. You may have to leave quickly so plan ahead.
  • Keep your car in good working condition, and keep the gas tank full; stock your vehicle with emergency supplies and a change of clothes.
  • If you have NFIP flood insurance, your policy may cover up to $1000 in loss avoidance measures, like sandbags and water pumps, to protect your insured property. You should keep copies of all receipts and a record of the time spent performing the work. They should be submitted to your insurance adjuster when you file a claim to be reimbursed.

When a hurricane is 18-36 hours from arriving

  • Bookmark your city or county website for quick access to storm updates and emergency instructions.
  • Bring loose, lightweight objects inside that could become projectiles in high winds (e.g., patio furniture, garbage cans); anchor objects that would be unsafe to bring inside (e.g., propane tanks); and trim or remove trees close enough to fall on the building.
  • Cover all of your home’s windows. Permanent storm shutters offer the best protection for windows. A second option is to board up windows with 5/8” exterior grade or marine plywood, cut to fit and ready to install.

When a hurricane is 6-18 hours from arriving

  • Turn on your TV/radio, or check your city/county website every 30 minutes in order to get the latest weather updates and emergency instructions.
  • Charge your cell phone now so you will have a full battery in case you lose power.

When a hurricane is 6 hours from arriving

  • If you’re not in an area that is recommended for evacuation, plan to stay at home or where you are and let friends and family know where you are.
  • Close storm shutters, and stay away from windows. Flying glass from broken windows could injure you.
  • Turn your refrigerator or freezer to the coldest setting and open only when necessary. If you lose power, food will last longer. Keep a thermometer in the refrigerator to be able to check the food temperature when the power is restored.
  • Turn on your TV/radio, or check your city/county website every 30 minutes in order to get the latest weather updates and emergency instructions.

Survive DURING

  • If told to evacuate, do so immediately. Do not drive around barricades.
  • If sheltering during high winds, go to a FEMA safe room, ICC 500 storm shelter, or a small, interior, windowless room or hallway on the lowest floor that is not subject to flooding.
  • If trapped in a building by flooding, go to the highest level of the building. Do not climb into a closed attic. You may become trapped by rising flood water.
  • Listen for current emergency information and instructions.
  • Use a generator or other gasoline-powered machinery outdoors ONLY and away from windows.
  • Do not walk, swim, or drive through flood waters. Turn Around. Don’t Drown! Just six inches of fast-moving water can knock you down, and one foot of moving water can sweep your vehicle away.
  • Stay off of bridges over fast-moving water.

Be Safe AFTER

  • Listen to authorities for information and special instructions.
  • Be careful during clean-up. Wear protective clothing and work with someone else.
  • Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off electricity at the main breaker or fuse box to prevent electric shock.
  • Avoid wading in flood water, which can contain dangerous debris. Underground or downed power lines can also electrically charge the water.
  • Save phone calls for emergencies. Phone systems are often down or busy after a disaster. Use text messages or social media to communicate with family and friends.
  • Document any property damage with photographs. Contact your insurance company for assistance.

Getting Prepared

8/29/2019 (Permalink)

Hurricane season has arrived and SERVPRO of Mandarin has preparedness steps that families and individuals can do today, before the next storm approaches.

While the National Oceanic and Atmospheric Administration (NOAA) predicted a near-normal 2016 Atlantic hurricane season with 10 to 61 named storms, it is important to remember that it only takes one hurricane to devastate a community. In addition, caution cannot be limited to coastal states. Hurricanes can be just as destructive for inland communities.

5 Hurricane Preparedness Tips to Tackle Today

 

1. Download the Red Cross Emergency App.

This new app provides expert advice on what to do before, during, and after hurricanes and other disasters. It also gives instant access to 35 customizable weather alerts, safety tips and preparedness information for 14 different emergencies; all in one free and easy to use app

2. Learn the difference between a Hurricane Watch and a Hurricane Warning.

As hurricane season approaches, it is also important to know the difference between the threat levels.

?  A Hurricane Watch is when conditions are a threat within 48 hours. It’s then time to review and update your hurricane plan. Get ready to act if a warning is issued, and stay informed.

?  A Hurricane Warning is when conditions are expected within 36 hours. It’s then time to complete your storm preparations and leave the area if directed to do so by authorities.

3. Create an evacuation plan for your family.

Planning and practicing your evacuation plan minimizes confusion and fear during the event. Find out about your community’s hurricane response plan. Plan routes to local shelters, register family members with special medical needs and make plans for your pets to be cared for. Obey evacuation orders. Avoid flooded roads and washed out bridges.

4. Build an emergency kit.

The Red Cross advises that you should include a gallon of water per person, per day, non-perishable food, a flashlight, battery-powered radio, first aid kit, medications, supplies for an infant if applicable, a multi-purpose tool, personal hygiene items, copies of important papers, cell phone chargers, extra cash, blankets, maps of the area and emergency contact information.

5. Pay attention to the weather forecast and stay informed.

Listen to a NOAA Weather Radio or critical information from the National Weather Service (NWS)

6. Download the SERVPRO Ready Plan App.

This is an invaluable tool if you own a home or commercial building.  The SERVPRO Ready Plan App is a part of the SERVPRO Emergency Ready Profile which is a start up approach that provides critical information needed to begin mitigation and recovery services.

SERVPRO provides emergency service 24/7/365.  Our team of professionals are committed to providing firewater and bio-hazard cleanup and restoration services for all SERVPRO also offers top-quality professional cleaning services for all St. Augustine and St. Johns County homes and businesses. 

What About the Water You Don't See?

8/1/2019 (Permalink)

Even small water damages have the potential to cause serious structural damage over time. The key to avoiding future problems is to call SERVPRO of Mandarin at 904-246-6118 as soon as a water damage occurs.

We have the equipment and expertise to find any unseen water before secondary damage or mold occurs. Here are some of the tools our local Jacksonville Beach Professionals use during a water damage.

Moisture sensors are used to detect moisture in carpets, baseboards, walls, and flooring.

Moisture meters are used to determine the actual moisture content in various materials. These readings allow SERVPRO of Mandarin to monitor the drying process.

Thermohygrometers measure temperature and relative humidity. Our IICRC (Institute of Inspection Cleaning and Restoration Certification) technicians are trained to create the type of environment most conducive to drying.

The Correct Way to Clean After a Fire

6/17/2019 (Permalink)

Lightening struck this Jacksonville home, starting a Fire in the attic and spreading soot throughout the house.

Inspection and Pretesting
The SERVPRO of Mandarin Professional pretests while inspecting the property to determine the extent of fire damage and the scope of needed cleaning, restoration, and repairs.

  • The full extent of the smoke and fire damage. How many materials are affected by smoke or fire? What is the proper method for cleaning? Will your personal belongings need to be relocated while your house is restored? These are just a few of the decisions that must be made.
  • Unaffected areas - It can be vital to protect areas that were not affected by soot and odor before the damage spreads to these areas. It will save you money!
  • What materials can be restored and what materials must be replaced. Are the smoke residues cleanable? Who is completing the inventory of items that are damaged beyond repair? Fire damage pretesting is vital. A complete inventory is invaluable! How long will the cleanup take? We'll let you know what to expect.
  • The most effective cleaning methods. What work procedures will restore the damaged materials?

Pretesting also allows the SERVPRO of Mandarin Professional to focus on saving precious items or keepsakes for you. 

Once the fire damage mitigation begins, the Franchise Professional will keep you informed and answer your questions, all while working to help make the fire damage “Like it never even happened.”

Need an estimate for fire damage? Call SERVPRO of Mandarin at (904) 636-0044.

Will Your Homeowners Insurance Cover Water Damage?

6/17/2019 (Permalink)

Most people learn a great deal about their homeowner’s insurance policy after there’s been an event— which is not the ideal time to have a crash course in coverage. At SERVPRO of Mandarin, we are familiar with many policies and situations, since we deal with losses and Insurance Companies daily. Although the details vary from one state to another and from one policy to another, we can share some general guidelines.

If you live in a flood-prone area— not just near a waterway or the ocean, but in an area that’s frequently hit by major storms— you should get flood insurance (it's usually not much more expensive to add to your general home owners policy). Regular Home-Owner Insurance Policies don’t cover floods, which is the most common natural disaster in the Nation. Between 2008 and 2012, the average flood claim was $42,000-plus. Not something you want to pay out of pocket!

Water Damage vs. Flood: What’s the Difference?

Water Damage as covered in the homeowner’s policy includes ‘instances of water hitting your home before touching the outside ground’. (No, we’re not making this up.) Damage from a leaky roof or broken pipe are insured. So too is mold that results from those accidents. But Mold resulting from a flood won’t be covered unless you have separate flood insurance.

It’s important to note that it is the damage to your home that’s insured, not the actual item that failed. So if a busted pipe was the source of the problem, the ruined carpet will be covered but not the broken pipe.

FEMA estimates that just six inches of water can cause $20,000 in damage.

After the hurricanes of the past decade, the government started tracking storm damage. This website not only shows you scary videos of hurricane damage and houses surrounded by water, but offers assistance in finding low-cost policies.

Here are some things flood insurance generally does cover:

·         Building & foundation

·         Electrical & plumbing

·         Permanently installed carpet, paneling & furniture

·         Removal of debris

·         Built-in appliances

Homeowners do have some protection, though. Our team can usually help you decipher the language in your policy. And remember, you are not required to accept the lowest bid on restoration work. Repair rates should reflect the prevailing charges in your area for quality work. It’s easy enough to find a fully licensed and insured firm to take charge of the clean-up work. Just call us!

While the first day or so after a catastrophic flood may seem like Armageddon, make sure you take the necessary steps to prevent further damage. We can help you identify what needs to be done. Also ask about time requirements. Most policies stipulate that preventive measures and restoration work be done within a certain time frame.

Insurance Questions in Jacksonville? Call 904-636-0044. Fortunately for you, we deal with these issues every day.

Make A Plan

4/10/2019 (Permalink)

Does your family have a plan? Would you know where to meet?" Talk to your family about these important issues! You never know when a disaster could strike. 

It is important at least once a year to get together with your family and come up with a plan. The following is a list of some important things to consider when getting you family's plan in place.

-"Where will we meet if our neighborhood is evacuated, or we are not allowed to go home by law enforcement?"

-"Is there a trusted neighbor, friend, or relative that can pick up the kids if parents can not get to them? Are they already on the pre-approved pick-up list for that child's school?"

-"Do you have a list of medications handy, and are they up to date which prescriptions filled regularly? This includes pets as well."

-"Make a list of shelters that allow pets ahead of time, and have a plan in place for pets if you cannot get them to a shelter. If you are staying with a relative, make sure your pet can come to, and purchase supplies ahead of time so your pet will be comfortable on a spare of the moment road trip."

-"If you have an elderly family member/friend, or a special needs family member/friend in an assisted living facility, learn that facility's evacuation plan and ask questions. Will they provide transportation for that family member, or will you need to get them? What would you do if you couldn't get to them, or got separated?"

-"Make a disaster kit! If you are riding out a disaster or are in a voluntary evacuation zone, you could be without water or power for days. Include water, non-perishable food, first aid kit, medications, pet supplies and pet food, flashlights, batteries, crank radio, wet wipes, and cleaning supplies you don't need water to use. Ever toilet paper and paper towels are also a good idea. Fill up your bath tub with water before disaster strikes so you can use that water to flush your toilets."

The Science of Drying

4/10/2019 (Permalink)

Did you know that there is a science behind the drying process?

Having the knowledge of physics metrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to run for the towels and grab a few fans. SERVPRO of Mandarin Professionals are trained in the science of drying and follow strict industry approved standards. If your business suffers from water damage, our Mandarin SERVPRO Professionals will:

Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.

Measure how much moisture is in the wet materials and monitor whether the materials are drying properly.

Speed up mother nature by using professional drying equipment. A wet building will always seek equilibrium an try to dry naturally. When materials are wet moisture will naturally move to drier air. The problem is nature takes too long and secondary damage, like mold can occur while you are waiting for your professional building to dry. We use state of the art monitoring equipment and a proven drying process to speed up the drying time in your business.

Water Damage and Your Insurance

4/10/2019 (Permalink)

Most people learn a great deal about their homeowner’s insurance policy after there’s been an event— which is not the ideal time to have a crash course in coverage. At SERVPRO of Mandarin we see quite a few policies and situations. Although the details vary from one state to another and from one policy to another, we can share some general guidelines.

If you live in a flood-prone area— not just near a waterway or the ocean, but in an area that’s frequently hit by major storms— you should get flood insurance. Most insurance policies don’t cover floods, which are the most common natural disaster in the nation. Between 2008 and 2012, the average flood claim was $42,000-plus. Not something you want to pay out of pocket!

Water Damage vs. Flood: What’s the Difference?

Water damage as covered in the homeowner’s policy includes ‘instances of water hitting your home before touching the outside ground’. (No, we’re not making this up.) Damage from a leaky roof or broken pipe are insured. So too is mold that results from those accidents. But mold resulting from a flood won’t be covered unless you have separate flood insurance.

It’s important to note that it is the damage to your home that’s insured, not the actual item that failed. So if a busted pipe was the source of the problem, the ruined carpet will be covered but not the broken pipe.

FEMA estimates that just six inches of water can cause $20,000 in damage.

After the hurricanes of the past decade, the government started tracking storm damage. This website not only shows you scary videos of hurricane damage and houses surrounded by water, but offers assistance in finding low-cost policies. 

Here are some things flood insurance generally does cover:

·         Building & foundation

·         Electrical & plumbing

·         Permanently installed carpet, paneling & furniture

·         Removal of debris

·         Built-in appliances

Homeowners do have some protection, though. Our team can usually help you decipher the language in your policy. And remember, you are not required to accept the lowest bid on restoration work. Repair rates should reflect the prevailing charges in your area for quality work. It’s easy enough to find a fully licensed and insured firm to take charge of the clean-up work. Just call us!

While the first day or so after a catastrophic flood may seem like Armageddon, make sure you take the necessary steps to prevent further damage. We can help you identify what needs to be done. Also ask about time requirements. Most policies stipulate that preventive measures and restoration work be done within a certain time frame.

Questions? Give us a call Fortunately for you, we deal with these issues every day.

Floods Come in All Shapes and Sizes

4/9/2019 (Permalink)

"Turn Around, Don't Drown!"

Flooding can come from all types of sources. Broken pipes, sprinkler systems, hurricanes and more. Floods are the most common, widespread disasters in the United States. Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even out in the desert -there is always potential for flood damage. Just because you haven't experienced a flood in the past, does not mean you never will. 20% of flood insurance claims come from low-risk or no-risk areas. On average, floods cost $3.5 billion in annual losses in the United States.

According to the American Red Cross (ARC), floods cause more damage in the US every year than any other type of disaster. 

-Stay away from flood waters. If the water is up above your ankles, "turn around, don't drown." 

-If you approach a flooded road while driving, turn around and go the other way. If you get caught on a flooded road and water is rising quickly around you, get out of the car and go the higher ground as fast as you can.

-KEEP CHILDREN OUT OF THE WATER!

What is Mold?

2/21/2019 (Permalink)

Microbial growth

What is mold?

Mold is  a group of filamentous fungi that are common on food or wet materials. This includes the green Penicillium species that produces penicillin, and fungi that spoil our bread, fruit, cheese and crops. Most of these are Ascomycetes that produce a lot of spores.

The majority of the molds that grow on damp building materials are found in the soil and are adapted to grow on a wide variety of materials. Outdoors, molds live in the soil, on plants, and on dead or decaying matter. There are thousands of species of mold and they can be any color. Different mold species are adapted to different moisture conditions ranging from very wet to just damp. Many times, mold can be detected by a musty odor. Live spores act like seeds, forming new mold growths (colonies) under the right conditions. All of us are exposed to a variety of fungal spores daily in the air we breathe, both outdoors and indoor. (American Industrial Hygiene Association definition) 

COMMON CAUSES:

  • flooding from storms or hurricanes that bring in outside elements in from outside.
  • roof leaks from water traveling through all the drywall and insulation.
  • leaking pipes, sewer back-ups
  • damp basements or crawl spaces due to a high water table or poorly managed rainwater drainage

Steps to Take After a Fire

2/1/2019 (Permalink)

Let SERVPRO of Mandarin Help with Contents Inventory and Dealing With Your Insurance Company, 904-636-0044.

The aftermath of a fire is devastating. The most important thing after a fire is the safety of your family and pets. Once everyone is safe and secure, it’s time to work a plan for what to do after fire damages your home and property. SERVPRO of Mandarin has created this checklist of safety precautions and more to begin recovery after fire damage.

Fire Damage Cleanup and Remediation

Companies like SERVPRO of Mandarin have the expertise as well as the right products and equipment to safely and effectively clean and restore a home after a fire. Fire damage includes more than just items burned. There will be soot, smoke and water damage as well.

A professional cleaning team will assess the damage to flooring, drywall, cabinets, furniture and more before developing a plan for thorough cleanup. Additionally, mold growth may be a concern after rooms and items have been saturated with water during the firefighting efforts.

Items that may need to be cleaned for soot and smoke removal include but are not limited to:

Carpets and area rugs

Flooring: hardwood, tile and vinyl

Woodwork and other hard surfaces like countertops and cabinetry

Electronics and appliances

Furniture and upholstery

Draperies, linens and clothing

Books, artwork, papers and documents

What to Do After a Fire:

Call your Insurance Company immediately after a fire. Following ironing the details with your insurance company, contact SERVPRO of Mandarin so the fire damage cleanup process can begin quickly. Make sure to notify your mortgage company of the fire as well. If you’re not sure that the home is structurally safe, have it inspected by a certified structural engineer or building inspector before going near. 

Take pictures of all exterior damage, noting broken windows or entrances that are no longer secure.

Make arrangements to board-up broken windows and secure the property during the cleanup and restoration process.

Shut off propane tank systems and make an appointment for it to be inspected for safety.

Do not attempt to reconnect utilities on your own.

Be aware that rodents, snakes, or other animals may have entered your home.

Inside the home:

Don’t flip on electrical switches in any room with standing water from firefighting efforts.

Don’t enter any room if you hear popping or see sparking.

Turn off the power at the main electrical panel.

Try not to touch anything covered with soot; it’s easy to transfer it to other areas of the home, making the cleaning process more difficult.

Wear closed-toe shoes or boots, long sleeves, long pants and gloves to protect against soot and any other contaminants as you go through the home.

Try to locate important papers and other documents that you’ll need.

Handle burned money as little as possible. You can take its remains to a Regional Federal Reserve Bank for replacement.

Begin taking inventory of the building damage and all damaged items.

Begin saving receipts for any expenses incurred after the fire. These may be needed when filing insurance claims.

After a fire, let SERVPRO of Mandarin tackle the tough jobs so you have peace of mind that your home will be cleaned and restored quickly, safely and correctly. Call us 24/7/365 at 904-636-0044 for any fire, smoke, or soot damage that you might experience in your home or business.

Holiday Helpers!

12/26/2018 (Permalink)

Holiday parties are here! What can we do to make this easier for you? Hotels are getting a lot of extra traffic and if you are a residential owner, company is there for holiday parties and family visits.

A lot of sand and dirt will be tracked in over the holidays and if the Christmas/New Year party gets a little bigger or a lot of drinks are spilled, will you be cleaning it yourself? 

Let SERVPRO of Mandarin come in so we can clean the carpets and take out the unwanted odors that are still lingering. Unfortunately, vandalism can happen whether it is in a hotel or a residential home. Don't worry, we do that kind of clean up as well. When we leave, it will look "Like it never even happened."

Happy holidays and a safe New Year from the team of SERVPRO of Mandarin.

What is Water Damage Remediation?

7/10/2018 (Permalink)

SERVPRO of Mandarin Responds to Water Damage at a Home in Julington Creek.

Water Damage Remediation is the term used to refer to the process of repairing and restoring a home or business after an event that resulted in water damage, such as a leak, flood, or fire. Numerous aspects of your home or business can be impacted by water damage, and it's critical that you act fast if you want to prevent further structural damage. Secondary water damage can be extensive, and may even present a threat to the health of you and your family. In order to prevent this, it's recommended to hire a water damage remediation service so these professionals can get to work on restoring you home as soon as possible.

Water Damage Remediation Dries Your Home or Business

Following a flood or fire, thoroughly drying out your home or business is the most critical part of the water damage remediation process. Additional damage can occur as a result of secondary water damage. This can include the growth of mold and mildew, and the development of spores, which can be a serious threat to your health. It can also cause wood to warp and rot, creating a safety hazard, and moist or wet wood also encourages termites. The most effective way to protect against this is to ensure that your home or business is dried as thoroughly and quickly as possible. This can be done using dehumidifiers, water extraction and air movers. Air movers support evaporation through constant airflow, dehumidifiers pull moisture from the air and extraction can be used to get rid of puddles and excess water.

Hire a Water Damage Remediation Professional

Getting your home or business dry is just one small element of the total water damage remediation process. By hiring a water damage remediation service, you will have several contractors working on various aspects of your home or business at once to help speed up the restoration process and get you back into your home or business sooner. If you neglect this essential step, mold, mildew and other hazardous substances can develop in the areas that you never see, such as inside walls and ceilings, beneath carpet, behind baseboards and inside of crawlspaces.

Be Sure Your Insurance Policy Covers Water Damage Remediation

In many cases, Insurance Companies will pay for any water damage remediation or other repair work you need. However, this can depend strongly on where you live, which Insurance carrier you purchased your policy from, and the exact terms and conditions of your policy. To find out whether your Insurance policy covers all or part of the cost of cleanup after water damage, you should contact your provider.

We are standing by 24/7 to help remediate any Water Damage Emergency. Call 904-636-0044.

Tips for Home Fire Prevention

4/11/2018 (Permalink)

5 Tips for Fire Prevention; from Cooking, Heating, Smoking, Electrical, and Candles. SERVPRO of Mandarin, 904-636-0044.

According to U.S. News, “Each year, roughly 3,400 people are killed in home fires or burn injuries, making them the third-most-common cause of accidental deaths at home”.

Here are five tips that can help to prevent home fires.

Fire Threat: Cooking

· Stand by your pan! Don’t walk away while the stove or cooktop is on. This can lead to a fire very quickly.

Fire Threat: Heating

· A space heater needs 3 feet of clear space all around it in all directions, keeping it away from draperies, furniture, bedspreads, people, and pets .

· Chimneys should be inspected and cleaned before each heating season begins.

Fire Threat: Smoking

· Take it outside. There are usually less combustible items outside than there are inside.

Fire Threat: Electrical

· Check all of your electrical cords to ensure that they are in good shape, and  replace any that are worn out. In addition, make sure you are not overloading circuits and that one receptacle has one plug.

Fire Threat: Candles

· Consider going to battery-operated candles. They are fake but they are so much safer! It’s easy to forget to put out a candle when leaving a room.

Reference: Mullins (U.S. News) Top 5 Tips to Prevent House Fires. Fire Prevention Article

Managing Mold in Your Mandarin Home

4/11/2018 (Permalink)

Call SERVPRO of Mandarin at 904-636-004 if You Suspect Mold Damage in Your Jacksonville Home.

When there's water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health problems and can significantly damage your property.

The mold cleanup and restoration process begins when you call SERVPRO of Mandarin at 904-636-0044. Lisa, Lorie, or Robin will ask a series of questions to help determine the necessary equipment, personnel, and resources needed. 

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. 

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure. This helps keep mold spores from spreading and causing secondary damage.

Specialized filtration equipment captures microscopic, mold spores out of the air. SERVPRO of Mandarin utilizes powerful air scrubbers and HEPA vacuums to prevent the spread of harmful mold spores while mold remediation is in progress.

The mold remediation process depends on the amount of mold growth and the types of surfaces it is growing on. Anti-fungal and antimicrobial treatments are used to eliminate mold colonies from forming. Removing and disposing of porous mold contaminated materials like drywall and flooring may be necessary when mold growth is heavy. 

SERVPRO of Mandarin professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. We use a variety of cleaning products and techniques to sanitize your belongings. 

Depending on the level of mold damage drywall, sub-floors, and other building materials may be removed. Restoration may involve repairs such a reconstruction, replacing drywall, painting, and installing new carpet.

Mold Versus Mildew

4/11/2018 (Permalink)

Leave Mold Remediation to the Professionals, 904-636-0044.

While there are many differences between the two fungi, mold and mildew both develop and thrive in moist conditions. A leaking roof, a window that doesn’t seal properly, and a basement with water damage caused by a broken pipe can all lead to the growth of mildew and mold. In order to reduce the risk of health effects and damage to building materials, mildew and mold in the home or a business need immediate mold remediation. Continue reading to learn more about the differences between mold and mildew, and the danger both may present to your home or business.

Mildew vs Mold

Plain and simple, mildew and mold are fungi. Fungi can live in many different types of habitats such as in soil, on vegetation, and on surfaces exposed to moist conditions like a wall or ceiling after flood damage. Fungi reproduce by spores and quickly can spread.

What is mildew? Mildew is mold in its early stage and often the term is used interchangeably with the word mold. That whitish-gray, powdery substance sometimes seen on the leaves of a plant is mildew. Mildew is a surface fungi that grows on organic material like plants and food as well as wood or fibrous items like:

  • Drywall
  • Insulation
  • Cardboard/paperboard
  • Wallpaper
  • Fabric

How is it different from Mold? Mold ranges in color from green to gray, brownish and black. It may appear fuzzy, flat or even slimy. Green slimy mold may develop in the damp, shady areas of decks and even vinyl siding, while indoors, mold can develop on grout, tile and other surfaces found in and around bathrooms and other areas with high humidity and inadequate ventilation.

Dangers of Mildew and Mold

In a battle between mildew vs mold, which presents more problems and danger? It depends on several factors.

The powdery mildew often found on the leaves of a houseplant, typically poses little danger to you, but it can harm the plant. However, anyone that suffers from mold allergies should avoid touching that mildew. If contact occurs, wash hands thoroughly and never touch your face/eyes/nose after coming in contact with mildew.

The Need for Mold Remediation

Mold and mildew, if ignored, can cause long-term health issues and physical damage to a home or business. Mold found anywhere in a building, such as behind drywall, on insulation, around windows and along basement walls has developed because there is a moisture problem. To avoid further damage, it’s essential to locate and correct the source of the moisture and then remove all traces of mold.

Pro Tip: Slimy mold on decks, fences and siding often can be removed using a pressure washer. Always wear proper safety protection when dealing with mold and working with tools.

Any home or business that’s suffered any type of water damage (from firefighting efforts, roof leak, burst pipe or flood) needs professional assessment quickly. Contact SERVPRO of Mandarin immediately after any water disaster; mold can begin developing within 24 to 48 hours. Trust our professional technicians for a comprehensive mold remediation plan. Call 904-636-0044.

SERVPRO Commercial Emergency Ready Program

4/11/2018 (Permalink)

The SERVPRO Emergency Ready Profile (ERP) will help insure you and your business are "Ready for whatever happens."

In the event of an emergency, the SERVPRO Emergency READY Profile, can help minimize business interruption by having an immediate plan of action in place for your commercial facility. The ERP is a comprehensive document containing critical information about your business, including: Emergency Contact Information, Shut-off Valve Locations and Priority Areas. The ERP is also accessible online using your computer or tablet; download SERVPRO's free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP also establishes SERVPRO of Mandarin as your preferred SERVPRO franchise in the event of a disaster. Having a plan in place helps minimize the amount of time your business is inactive following a disaster.

The ERP is a no-cost assessment that requires little time, and can same you a lot of time and money in the future.

Mold Facts

2/19/2018 (Permalink)

The Facts about Mold: For Everyone 

What is mold?

The term “mold” is a colloquial term for a group of filamentous fungi that are common on food or wet materials. This includes the green Penicillium species that produces penicillin, and fungi that spoil our bread, fruit, cheese and crops. Most of these are Ascomycetes that produce a lot of spores.

The majority of the molds that grow on damp building materials are found in the soil and are adapted to grow on a wide variety of materials. Outdoors, molds live in the soil, on plants, and on dead or decaying matter. There are thousands of species of mold and they can be any color. Different mold species are adapted to different moisture conditions ranging from very wet to just damp. Many times, mold can be detected by a musty odor. Live spores act like seeds, forming new mold growths (colonies) under the right conditions. All of us are exposed to a variety of fungal spores daily in the air we breathe, both outdoors and indoors.

How mold gets into a house or building

Mold and fungal spores occur naturally outdoors, where fungi are the earth’s most important recyclers. Indoors, mold needs moisture to grow; it becomes a problem only where there is water damage, elevated and prolonged humidity, or dampness. Common sources of excessive indoor moisture that can lead to mold problems include:

  • flooding from surface waters (i.e., overflowing rivers) or from severe storms;
  • roof leaks from damaged or missing roofing materials, ice dams or blocked gutters;
  • storm-driven rain through window frames, exterior walls or door assemblies;
  • leaking pipes, sewer back-ups or overflows;
  • damp basements or crawl spaces due to a high water table or poorly managed rainwater drainage; and
  • condensation on cold surfaces.

How to prevent mold growth

The key to preventing and stopping indoor mold growth is to control excessive moisture and condensation. Keeping susceptible areas in the home clean and dry is critical. In general, mold will not grow indoors without water, dampness or excessive moisture.

Three main factors contribute to condensation of water on building surfaces:
  • Relative Humidity: Condensation occurs when the air is saturated with water and it cannot hold any more moisture. For example, steam generated from bathroom showers or from cooking can fill up the air with moisture, which will then condense into drops of water on cooler surfaces, such as mirrors and windows. Where possible, localized sources of humidity, such as clothes dryers, should be directly vented to the outdoors. To lower indoor humidity during warm, humid weather, air conditioners and/or dehumidifiers should be used. In chronically damp areas such as basements or crawlspaces, it is often recommended that dehumidifiers be used to maintain humidity levels below 60 percent.
  • Temperature: Warm air holds more moisture than cold air. Condensation occurs when warm humid air comes into contact with a cold surface and the moisture condenses into water. This can often be seen on single-pane windows, where water condenses and then runs down, causing the wood frames and sills to rot and the wall under the windows to blister. Condensation can occur on exterior walls, particularly north-facing walls, if they are not properly insulated. Other chronically cold surfaces, such as cold water pipes, should be covered with insulation to help prevent condensation.
  • Poor Ventilation: Indoor humidity can build up if there is not enough ventilation and exchange of indoor and outdoor air. Where there is little or no air movement, such as behind dressers and cabinets, surfaces can remain cooler than surrounding areas, which can lead to increased condensation and mold growth. It is recommended that the area be ventilated and the occupants use exhaust fans (vented to the outdoors) to remove moisture from high-humidity areas, particularly in bathrooms, kitchens and laundry areas. Furniture should be moved slightly away from walls so that air can freely pass behind it. Air should be allowed to circulate between rooms and regularly ventilate to remove humid air. Fans should be used as needed.

Other things that can be done are to clean and repair gutters regularly, make sure the ground slopes down and away from the home’s foundation and keep air conditioner drip pans and drain lines clean. In addition, in air conditioned buildings in hot and humid climates, vinyl wall coverings on the interior sides of exterior walls should not be used, as these materials can trap moisture, resulting in mold growth underneath them.

In the case of floods or leaking pipes, any standing water should be promptly removed and water-damaged materials should either be dried out and cleaned, or removed and replaced. Porous materials that are wet for more than 48 hours are likely to produce mold growth and should be discarded. In instances where the water damage is extensive, it is recommended that professional help, such as a commercial restoration company, be consulted. That is where we can help. Call SERVPRO of Mandarin with all of your mold concerns.

Classes of Water Contamination

12/29/2017 (Permalink)

Leave Contaminated Water to the Professionals, SERVPRO of Mandarin also Serves the Baymeadows and Julington Creek areas of Jacksonville.

When your home or business is damaged by water damage, understanding the types of water is essential to clean-up. There are three types of water. Clean water, or category one water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water, or category two water, is used to classify water that is slightly contaminated. Clean water can become gray water if left untreated, allowing bacteria to form. Black water, or category three water, is water that has been contaminated by sewage or a natural disaster. This water type should always be handled by licensed, trained professionals. When water damage occurs trust local SERVPRO.

Consider taking the following precautions while waiting for help to arrive, to minimize secondary damage.

Damage from Clean Water:

-Shut off water source if possible.

-Remove as much access water as possible with mops and towels, wiping excess water from wood furniture.

-Turn off circuit breakers in wet areas of your home or business.

-Remove and prop up wet upholstery cushions.

-Move any paintings, art objects, and other items that may be sensitive and move them to an unaffected area.

-Do not leave books, newspapers, or magazines on wet carpets or floors. They may cause staining.

-Do not use your household vacuum to remove water. There is danger of electrical shock.

-Do not turn on ceiling fixtures. Do not enter rooms where ceilings are sagging. It could be dangerous.

Damage from Contaminated Water:

-Avoid all contact with sewage and items contaminated with sewage.

-Do not walk through wet and contaminated areas.

-Do not turn on the HVAC system.

-Do not use house hold fans to try to dry the structure.

-Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

Tile and Grout Cleaning

12/29/2017 (Permalink)

SERVPRO is known for our excellent tile and grout cleaning. Running any business can be a very demanding job. Sometimes owners get so caught up in the day-to-day running of the business that they forget about some other very important things, such as a spectacularly clean floor. There are huge benefits to having your tile and ground cleaned. If you have never experienced professional tile and grout cleaning, then you are in for a treat.

  •  Benefit #1: The largest benefit to investing in this service, is that it will change the look of your whole business.
  •  Benefit #2: The floor will look brand new, and your customers will take notice.
  •  Benefit #3: When your tile, and grout is clean, it changes the whole atmosphere of your business.
  •  Benefit #4: When you properly clean your tile and grout you show your employees, and customers, how much you care about their safety and health because clean floors means that you properly removed the dirt and buildup from them and made your overall building much healthier.

The floors will be cleaned, and then the grout would be sealed so that the dirt doesn't easily creep back into the grout. It is well worth the investment. Having your floors cleaned is an investment that will pay out over, and over again.

 With proper maintenance, your floors will never get back to the dull, dirty look that they had before the cleaning. With the noticeable change of your tile and grout, the confidence in the way you do business may change forever. Your confidence is not the only thing that will increase, your customer’s confidence will increase also.

 For more information on having your tile, and grout professionally cleaned, please contact us. We would be delighted to help you give your business a new look that you, and your customers will feel great about.

Messy Wet Insulation

12/12/2017 (Permalink)

Mold In the Aftermath of Storm Damage

Mold is a big deal and its removal is critical. It can be spotted in a variety of ways. Sometimes it discolors your ceiling or walls, or it shows up as black spots on areas throughout the home, or as rot on damp wood. If the insulation is replaced or thoroughly dry, it can’t harbor mold. But it’s easy to be confused about whether water-damaged insulation is safe to keep in place. A qualified mitigation company can use certain tools, such as a moisture meter, to detect whether the insulation within a wall is wet.  Homeowners may have to resort to opening a wall to visually inspect the damage.

Insulation Is Made of Various Materials

Insulation is not just a cashmere lining for your home. It comes in a variety of different materials and is installed various ways.

For instance, there is fiberglass, cellulose, foam board, cotton, or spray foam.  Each type of insulation must be treated differently after water damage. Some of these materials are organic and they make a fine breeding ground for mold.

There is also the risk of toxins in water-damaged insulation. Flood waters can carry potential toxins that remain in the insulation after the water recedes. It’s the nature of insulation that it retains moisture for a long time after the flood is gone.

Assessing and repairing water damage should take priority for homeowners who’ve been hit by a flood or storm. It’s not just a matter of aesthetics, though the odors and discolored walls and wallpaper are certainly unpleasant; it’s important to your family’s health and safety that the insulation is handled by expert hands.

Is the Insulation Worth Keeping?

We help the homeowner to analyze a multitude of issues concerning repair, salvage, construction, disposal, insurance and restoration. As for the question of replacement: Does water-damaged insulation necessarily need to be removed, with new materials installed throughout the home? This is not a question to be taken lightly. We can help you decide whether to remove and replace insulation after we’ve begun the job of assessing damage and drying out the entire structure.

Cleanup and restoration after water damage is a comprehensive job. It requires skills, tools and experience in a variety of disciplines. Few companies have the resources of SERVPRO of Mandarin Please  Call us at 904-246-6118 

The Importance of Acting Quickly after a Disaster

10/9/2017 (Permalink)

For over 35 years SERVPRO of Mandarin has provided Jacksonville with fast, dependable, quality service.

When a disaster strikes, it is imperative to respond quickly in order to prevent further damages and complications. Fires, mold infestations and floods from broken pipes, overflows or heavy storms – all such disasters must be dealt with in a timely manner. If not handled immediately you could experience on or more of these issues:

  • If water-damaged structures and contents are not dried out quickly and correctly, potential health risks can develop. Mold can begin to grow within the first 24 to 48 hours after the flood.
  • Excessive water can cause: rusting in metals, corrosion in electronic components, cracking, splitting or warping of furniture items, color bleeding or transfer in fabrics, furniture stains and secondary damage to upholstery, drapery, clothing, wallpaper, photos and papers.
  • Fire or smoke damaged properties can also experience irreversible damage, regardless of the size of the fire. Soot residue is highly acidic and can pit or corrode the metal in doorknobs, plumbing fixtures, light fixtures, etc. It can also etch glass in windows, mirrors and cabinets, causing them to look soiled and cloudy. Moreover, plastics, appliances, fabrics and vinyl windows can become discolored.
  • The safety and security of the home can be compromised. Windows and doors may become weak and function improperly, wet materials may collapse and electrical installations and components can be a health hazard when they come in contact with water. Slips and falls are also potential dangers.

If you’re not sure how to act after experiencing water, fire or mold problems in your home or business, contact SERVPRO of Mandarin at 904-636-0044. We have a team of restoration professionals ready 24/7/365 to help you.

Check out our Facebook, like us to get additional information and storm tips.

Why Should You Call a Professional Restoration Company for Water Damage?

10/9/2017 (Permalink)

Home and Business Owners Are Not Equipped With the Necessary Tools and Expertise to Handle a Sewer Backup.

A water damage restoration service is the kind of professional that no one wants to call, but when they are needed it is important not to delay. Homeowners know that moisture is the enemy, capable of penetrating into just about any space, and taking advantage of every little crack and structural problem. No matter how moisture gets into a building, the response should be the same. Bring in a certified firm immediately to extract, dry and clean the structure to ensure that there are no lingering health threats once the moisture is gone.

If water has entered the structure through a contaminated source, do not try to handle it on your own. Floods and sewage backups contain multiple types of deadly bacteria, viruses and fungi, and even momentary skin contact can have serious effects on people causing serious illness.  A certified water damage restoration service not only has the tools to eliminate the moisture, but they also have the necessary protective equipment to remain free from harm.

Restoration technicians have a lot of technology at their disposal. These include powerful truck mounted vacuums and pumping systems, high velocity air movers, dehumidifiers, heat injectors, moisture reading equipment, and a number of cleaning products formulated for destroying fungi and other microbial threats. White the technicians work on the structure, disposing of compromised materials, and drying the rest, they will also destroy all mold and microbial colonies. This is the only way to ensure a structure to be safe to live and work in. Any other cleaning method is a dangerous gamble.

The professional technicians with SERVPRO of Mandarin serve the Jacksonville area and have the latest IICRC certifications and the most up to date equipment and technology to help with any size water damage issue in any building located in northeast Florida. Call us today at 904-636-0044 for emergency water damage or estimate, to help clean and restore your structure from water related damage.

Mold Myth Busters

6/12/2017 (Permalink)

Microbial growth in a Jacksonville home.

Home and business owners rarely think about mold and/or microbial growth until it affects their health, homes, or businesses.  Mold spores are all around us, everywhere, and found in most every home across the world.  In the right conditions and without the right treatment, mold can quickly grow into a major problem.

When it comes to mold, misinformation is all too common and it can be costly to homeowners' health and property. That's why the experts at SERVPRO of Mandarin, one of the largest disaster restoration companies in the United States, say it's essential that homeowners know the facts about mold.

As temperatures begin to rise across the country, SERVPRO of Mandarin is alerting consumers about the most common myths that its network of trained professionals encounters when facing water or mold damage.

The thre most commonly reported mold myths are:

  1. False: Bleach or other retail products can kill mold on any surface.

Fact: Most retail products simply discolor mold and are not recommended for use on porous surfaces. In porous and semi- porous materials, such as wood, carpet, ceiling tile or drywall, mold's roots may not come into contact with the cleaning product, meaning it will likely return. This is one reason why experts say removing the mold-affected items is the only way to ensure it is removed from your home.

  1. False: Dead mold can't cause health issues.

 Fact: Mold goes dormant until the conditions are favorable for regrowth. Even dormant mold can release spores, allowing it to reproduce and reappear, particularly if the underlying moisture and ventilation issues have not been resolved. Trained professionals can help you identify potentially dangerous mold and ensure affected areas are properly treated.

  1. False: Mold is the only problem associated with water damage.

Fact: When water is present where it should not be, it can quickly cause a host of problems, including structural and cosmetic damage, as well as promote bacterial and viral growth. In addition, mold can begin to appear within 24-48 hours, depending on the nature of the water intrusion. Calling a reputable disaster restoration professional who is skilled in dealing with water- related damages can help you avoid long-term problems and get life back in order again as quickly as possible.

SERVPRO of Mandarin is trained, equipped and ready to restore homes and businesses before, during and after any mold-related issues. For more expert tips and information about mold prevention and remediation, visit http://www.SERVPROmandarin.com or like us on Facebook. For immediate assistance and clean up, call SERVPRO of Mandarin at 904-636-0044

Fire Safety Tips for Your Commercial Business

3/13/2017 (Permalink)

Although an emergency escape plan is not required for all businesses under the Occupational Safety and Health Administration (OSHA), it recommends your building have an emergency action plan to protect yourself, employees, and your business during an emergency situation. OSHA suggests the following steps when developing such a plan.

 

Organize emergency preparedness procedures and share them with your employees.

 

Once a plan is developed, post evacuation procedures, including routes and exits, where they are easily accessible to all employees. Ensure that all exits are marked and well lit, wide enough to accommodate the number of evacuating personnel, and unobstructed and clear of debris at all times.

 

Conduct office evacuation exercises and drills. Designate a safe spot outside of the facility where employees can regroup, recover and conduct a head count. Once completed evaluate how well the plan worked. You may need to make improvements.

Managing Mold

2/28/2017 (Permalink)

When there's water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health problems and can significantly damage your property.

The mold cleanup and restoration process begins when you call SERVPRO of Mandarin at 904-636-0044. Lisa, Lorie, or Robin will ask a series of questions to help determine the necessary equipment, personnel, and resources needed. 

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. 

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure. This helps keep mold spores from spreading and causing secondary damage.

Specialized filtration equipment captures microscopic, mold spores out of the air. SERVPRO of Mandarin utilizes powerful air scrubbers and HEPA vacuums to prevent the spread of harmful mold spores while mold remediation is in progress.

The mold remediation process depends on the amount of mold growth and the types of surfaces it is growing on. Anti-fungal and antimicrobial treatments are used to eliminate mold colonies from forming. Removing and disposing of porous mold contaminated materials like drywall and flooring may be necessary when mold growth is heavy. 

SERVPRO of Mandarin professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. We use a variety of cleaning products and techniques to sanitize your belongings. 

Depending on the level of mold damage drywall, sub-floors, and other building materials may be removed. Restoration may involve repairs such a reconstruction, replacing drywall, painting, and installing new carpet.

First Coast Blessings in a Backpack

9/29/2016 (Permalink)

Thank you to Walmart, at Kernan and Atlantic for presenting a check to First Coast Blessings in a Backpack for $2000.

Tom and Robin Braddock, owners of SERVPRO of Mandarin serve on the Board and volunteer for First Coast Blessings in a Backpack. Pictured above is Manager Sedrick from the local Walmart located at Kernan and Atlantic, presenting a check for $2000 to First Coast Blessings in a Backpack.

  • Our local Chapter of Blessings in a Backpack provides public school children who are on the Federal Free and Reduced Lunch Program with food to take home on weekends during the school year
  • Blessings in a Backpack is a 501 c(3) non-profit organization currently feeding over 89,000 children in over 1,100 schools in 47 states and Washington D.C.
  • The program is a hybrid of private sector funding and public partnership. We are feeding the future of America, one school at a time.

To learn more about our local chapter of Blessings in a Backpack and see how you can get involved, visit http://www.firstcoastblessingsinabackpack.com/.

After the Storm: How to Check Your Property for Damage

7/26/2016 (Permalink)

The Importance of Conducting a Storm Damage Inspection


As summer ushers in warmer temperatures, it can also bring with it heavy rains, strong winds and powerful storms. While your home protects you from the wrath of Mother Nature, it should also be thoroughly checked for problems after every storm.


You may not have reason to suspect that your home has been damaged by a passing storm. However, once the inclement weather has safely passed, it’s important to look over the dwelling for any issues. This is also a great time to make emergency repairs and assess if an insurance claim is needed.


The following is a handy storm checklist from the National Storm Damage Center:


Roof
The roof is typically one of the most vulnerable areas during a storm. Hail, wind, rain and debris can adversely impact it. The following indicators can help in your assessment:
    •    Holes or tears in the roof
    •    Split seams
    •    Lost or missing shingles
    •    Ceiling or roof leaks


The Exterior of the Dwelling
Materials such as brick, siding and stucco are usually heavy and durable. However, during a storm, they can withstand significant damage. In some cases, problems may not be noticed until it’s too late to file an insurance claim, so you need to be diligent in your determination:
    •        Chipping, cracking, dents and dings are obvious signs that there is a problem. Even if your siding appears to be fine at first, you want to check it at varying times of the day. Different stages of lighting can showcase problems that you may have missed.
    •        Small or large holes in the stucco. No matter if the hole is small or large, this is a serious issue for a homeowner. If you find a hole or blemish, a knowledgeable and trustworthy company such as SERVPRO can conduct a thorough inspection of the property.
    •        Damaged tuck pointing and brick. Brick is a solid material when it comes to homes. However, it should be thoroughly checked for problems following a storm.
    •        Detached or ruined gutters, trim, downspouts, etc. Gutters, trim, downspouts and other exterior materials on a home are instrumental in its protection. If anything is out of sorts, it should be immediately repaired.


Driveways, Walkways, and Porches
Concrete can split, chip and crack with continuous storms and rain. This can reduce the lifespan of your walkway driveway or porch. To alleviate a safety issue, you’ll want to assess it for any imperfections.


Trees and Fallen Limbs
According to the National Storm Damage Center, fallen trees and branches can cause billions of dollars in damages every year. Most property owners would handle the removal of debris, even if the limbs or trees came from your neighbor’s property. Your insurance company may help in the retrieval of the costs, but it’s dependent on the type of policy and circumstances surrounding the incident.


Basic Tips
    •        Severe storms may knock down power and electrical lines. If this occurs on your property, you’ll want to cordon off the area approximately 30 feet in various directions from the fallen line. It’s also important to call the power company and 911 immediately.
    •        After a storm, you also want to assess the remainder of your property including fences, air-conditioning units, caps, vents etc. If your vehicle was left out of the garage, it would also need to be checked over for damage.
    •        Crawl spaces and basements should be looked over for water or flooding.
        Document as much of the damage as possible by taking photos at various angles.


Finally, it’s important to comprehend your homeowner’s coverage, limits, and deductibles before a problem occurs. In case something happens, you’ll be thoroughly prepared for any storm or disaster. Should you need any help with water or storm damage or clean-up call the professionals from SERVPRO of Mandarin; (904) 636-0044.

How Do You Remove Cigarette Smoke Smell from a Home?

6/16/2016 (Permalink)

Call SERVPRO of Mandarin for a Quote to Remove Cigarette Odor, 904-636-0044

Cigarette smoke residue is a yellowish-brown, gluey substance that sticks to every surface in a home, making it difficult and time-consuming to remove. In order to completely eliminate cigarette smoke odor, you must thoroughly clean the tobacco smoke residue from every surface and every nook and cranny in the home.

First, allow fresh air to enter your home and then start systematically cleaning everything in the home. As a temporary solution, try using baking soda to absorb smells from the carpets and upholstery and place bowls of white vinegar, coffee or activated charcoal around the house.

However, the best way to get rid of tobacco odor is to clean your home:

§  Open all windows and doors to let as much fresh air in as possible.

§  Clean or replace the air filters, furnace filters and AC filters.

§  Clean walls and ceilings using products with ammonia and glycol - two ingredients that neutralize bad odors. Let the walls dry and check if the odor persists.

§  If you can still sense cigarette odor after cleaning, repaint the walls and ceilings with latex paint. Use a sealant designed to lock in odors before painting.

§  Clean everything in the home: floors, windows, carpets, furniture, upholstery, draperies, blinds and other household surfaces, fixtures and items. Hire a professional cleaning company if the tobacco smoke is too difficult to remove.

If you want inexpensive short-term solutions, try these tips:

§  Use an air purifier in your home.

§  Sprinkle baking soda on the carpets, leave it overnight to absorb bad smells, and vacuum it the next day.

§  Place saucers of white vinegar around the home and leave them overnight to neutralize the smell.

§  Get indoor plants which can absorb up to 87% of indoor pollutants.

§  Place small bowls of coffee throughout the home.

§  Use scented or non-scented candles.

§  Leave orange peels around the home.

§  Place pineapple slices around the room with all doors and windows closed for 24 hours.

§  Place bowls of activated charcoal around the home.

Completely removing cigarette smoke odor from a home is a very time consuming process. If the situation is severe, call the highly trained professionals with SERVPRO of Mandarin, to remove the odor, 904-636-0044.

SERVPRO of Mandarin Biohazard Clean Up Services

6/10/2016 (Permalink)

Accidents can happen anywhere and at any time. SERVPRO of Mandarin is here to help you with all of your home or business property damage restoration needs. Our professional technicians are trained to handle all types of biohazard waste disposal. Services range from suicide, crime scene and vandalism, homicide and accidental death cleanup to sewage cleanup and a host of different sanitation clean up services. Our biohazard property restoration services also include filth cleanup and packrat cleanup services.
SERVPRO of Mandarin technicians are highly trained in rapid response. We work with experience, skill and most importantly, compassion. We're on call 24 hours a day, 7 days because your property and peace of mind depend on it! Call 904-636-0044 now!

Common Misconceptions About Mitigation and Restoration

6/8/2016 (Permalink)

Over the years, there has been an abundance of misconceptions and non-truths involving property damage and restoration procedures. Professional restoration companies are trained to see beyond the misconceptions and misinformation that often complicate a claim. If someone doesn’t act quickly enough or doesn’t take the right actions due to these misconceptions, they can end up with even more damage to deal with, that could have easily been avoided.

A SERVPRO of Mandarin professional restoration technician will prioritize mitigation over restoration ensuring damage costs do not escalate. Mitigation is extremely time-critical, as it stops further damage and reduces additional loss. It usually needs to be performed within 24 hours or less. Any delay will further complicate or devalue the mitigation effort.

Restoration, on the other hand, puts the damaged items back to a preloss condition. It is less time-critical, but still important and should be done as quickly as possible.

Misconception #1: Replacing is less expensive than salvaging.

Cleaning is a mitigation process that has excellent results and is cost-effective - especially when compared to the cost of replacement. For instance, when smoke is not properly cleaned from delicate fabrics and surfaces, secondary damage can occur. Replacement is usually the only option. Hundreds of dollars of cleaning can become thousands of dollars of replacement due to delayed action. Today’s restoration professionals are able to effectively clean and remove contaminates, saving expensive replacement costs.

Misconception #2: If you get your carpets cleaned, they get dirty faster.                         

Techniques, equipment, and materials used in the past to clean carpets were inferior to those used by today’s professionals. In the past, inefficient carpet shampooing left a soap residue that attracted soil more rapidly than prior to cleaning. Restoration professionals now use a cleaning process that both flushes and rinses carpets, and prevents that from happening.

Misconception #3: Once the carpet is dry, that noisy equipment needs to be removed.

The greatest failure in restoring water-damaged structures is to remove the drying equipment before the drying is complete. Using the carpet or padding to determine dryness is a poor misrepresentation of whether the structure is dry or not (and one that is not easily defended if litigation follows). Carpet and padding dry quicker than other structural materials and are not an accurate gauge. The danger with ineffective drying is that it can turn a small loss from water damage into a multi-thousand dollar mold claim. SERVPRO of Mandarin professionals use measuring equipment to determine if moisture content has been returned to normal standards. Meters and sensors are used to document and record the data that justifies the use of the equipment and the best time to remove it. That is extremely important to accomplish the end result - a totally dry structure.

Misconception #4: Once a structure has been damaged by fire, it will always smell like smoke. So why rush to clean it up?

Stories arise about smoke damage restoration efforts that have failed - usually because odor remains. Smoke odor and residue are the products of incomplete combustion. They are acidic and are far more damaging than ordinary dirt or dust. Prompt cleaning actions can reduce losses if this acid is removed or neutralized. Odor removal is more complicated than turning on one machine and hoping to achieve satisfactory results. Restoration for smoke odor has to be thorough. All contaminated areas need to be cleaned, deodorized, and sealed where applicable. It is important that all odor molecules are neutralized, either airborne or absorbed.

SERVPRO of Mandarin professionals are the best assurance when it comes to mitigation and restoration. Due to their continuous technical training, they do not repeat the erroneous theories and mistakes of the past. Using the latest equipment and techniques, they make sure that the job is done correctly and completely - the first time. SERVPRO of Mandarin restoration services are available 24/7, 365 days per year; they include water and flood damage cleanup, mold remediation, odor control, reconstruction services, trauma cleanup, and fire and smoke damage cleanup.  Don’t wait another moment if your home has been devastated; call us today at 904-636-0044.

What to Do When Your Home Suffers Water Damage in Jacksonville

5/25/2016 (Permalink)

Call for water removal in Jacksonville

A home often suffers water damage after a flood or a severe storm. In some cases, water damage occurs when a plumbing fixture such as a pipe or water heater breaks or a roof starts to suddenly leak.

Prompt treatment of any affected areas helps prevent more extensive problems from manifesting. Any part of a home that experiences water damage becomes an ideal breeding ground for mold and other pathogens. 

Any time a home suffers sudden water damage, reaction time is paramount. A quick response to the damage prevents moisture from seeping into the home's drywall, flooring, furniture, and other structural areas of the house. Professional technicians from a disaster restoration service will quickly identify all areas of moisture concern in the home. Once the damaged areas have been identified, the company will work to dry out any moisture pockets everywhere in the structure by exposing them to elevated air speeds with specialized equipment to immediately stop mold growth from occurring and to get the affected areas totally dry as quickly as possible. In some cases, the technicians may have to clean some areas with specialized chemicals to prevent and control mold growth. 

If your home has suffered water exposure, please contact us at SERVPRO of Mandarin to evaluate the damage and start the restoration process needed to make your house a home again.  For more expert tips and information about mold prevention and remediation, visit http://www.SERVPROmandarin.com/  or like us on Facebook. We provide emergency service 24 hours a day, 7 days a week, 365 days per year. Call us at 904-636-0044

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